Operations Support Manager

Job Description

Job Description

ARK Hospitality is seeking a dynamic Operations Support Manager to lead hotel operations with a focus on team development, guest satisfaction, and financial performance. This is a high-impact leadership role designed for a hands-on operator who thrives in a fast-paced, people-first environment. The position requires living on-site during assignments and frequent travel to support various hotel locations within our portfolio.

The ideal candidate will be a proactive problem-solver, an effective communicator, and a strong team builder who aligns with the company’s values and commitment to excellence. This position requires 24-hour availability, living on property during the assignment, and frequent travel.
Compensation:

$65,000

Responsibilities:

• Recruit, hire, train, and mentor staff while managing performance in alignment with company policies and legal standards.
• Handle essential administrative tasks such as payroll, deposits, and operational compliance tracking.
• Facilitate regular staff meetings, trainings, and department check-ins to build team alignment and operational consistency.
• Oversee facilities upkeep, event planning, and ensure compliance with all safety and regulatory requirements.
• Ensure a high standard of guest satisfaction by being present, responsive, and solution-oriented.

Qualifications:

• Proven ability to manage and develop teams, delegate effectively, and foster a culture of accountability and continuous improvement.
• Technically competent and eager to continue learning and sharing knowledge.
• Committed to maintaining a safe, respectful, and inclusive work environment that supports diversity and minimizes staff turnover.
• Business-savvy with a strong understanding of budget management, cost control, and strategic alignment in a fast-changing environment.
• Strong analytical, problem-solving, and project management skills with the ability to design efficient workflows and lead initiatives to completion.

About Company

Focused on what matters: Relationships, Reputation, and Returns

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality.