Open app
Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Call Center Associate

NTT Data

Philippines

Key Responsibilities

• Act as the first line of support for customer issues and service requests.

• Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional communication.• Accurately document all incidents and actions taken in the ticketing system.

• Perform basic troubleshooting for hardware (e.g., printers, tablets), software (mobile applications), and connectivity issues (Bluetooth, Wi-Fi).

• Follow scripted resolutions and standard operating procedures from the Knowledge Base.

• Resolve customer issues within defined SLAs (Service Level Agreements).

• Escalate unresolved issues to Level 2 or specialized technical teams with detailed documentation.

• Ensure high levels of customer satisfaction by providing friendly, efficient, and empathetic service.

• Participate in regular training sessions to stay updated on processes, tools, and technologies.

• Maintain confidentiality and comply with company data protection and security policies.

Apply
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Call Center Associate in Philippines vacancy
  • BPO Call Center Associate
     ...Ensuring customer satisfaction and strive to meet service standards.  • A typical day will likely involve fielding between 75 to 100 calls. • Communicating effectively and professionally with both internal and external customers to resolve questions and issues. •... 
    Suggested
    Work at office
    Shift work

    NTT DATA, Inc.

    Philippines
    15 days ago
  • Call Center Associate
     ...Key Responsibilities • Act as the first line of support for customer issues and service requests. • Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional communication.• Accurately document all incidents and actions taken in the... 
    Suggested

    NTT DATA, Inc.

    Philippines
    1 day ago
  • Specialist, Contact Center, Scheduler-1
     ...businesses and governments realize their greatest potential. Title and Summary Specialist, Contact Center, Scheduler-1 Overview: The Contact Center team is seeking an Associate Specialist fluent in Mandarin to support and enhance our customer experience strategy through... 
    Suggested
    Full time
    Work at office
    Worldwide

    Mastercard

    Philippines
    a month ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Call Center Associate. Be the first to apply!

Related searches