Senior Manager, Digital Product Management (Residential Connected Services)

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About this role

We are seeking a Senior Manager, Product Management, to lead the strategy and execution of a Residential Portal platform powering connected home systems. 

This role owns product direction, roadmap, and delivery for the Residential Portal domain and manages a team of product professionals. You will drive adoption and engagement, embed AI and intelligence into the platform, and shape how connected residential systems evolve into scalable digital ecosystems. 

This is a hands-on product leadership role in a complex IoT environment spanning devices, firmware, cloud platforms, and digital experiences. 

Key Responsibilities

• Define and execute the multi-year product strategy for the Residential Portal 
• Manage and mentor a team of Product Managers and/or Product Owners 
• Own roadmap prioritization and delivery execution 
• Drive adoption, engagement, and connected asset growth 
• Embed AI, data, and intelligent insights into the user experience 
• Identify opportunities for digital services and monetization 

Product Strategy & Roadmap

• Define a clear product vision aligned to connected home and IoT trends 
• Translate strategy into actionable roadmaps and measurable outcomes 
• Make principled prioritization decisions across technical and business trade-offs 

Adoption & Engagement

• Define and track KPIs tied to activation, engagement, retention, and feature usage 
• Drive onboarding and usage improvements across connected experiences 
• Use data and customer insights to continuously refine and optimize the platform 

IoT & Technical Leadership

• Operate confidently in IoT environments involving device connectivity, firmware integration, APIs, and cloud services 
• Ensure scalable, secure, and reliable architecture in partnership with engineering 
• Balance innovation with system stability and performance 

AI & Data Enablement

• Leverage device data to create actionable insights and predictive capabilities 
• Partner with data teams to deliver AI-driven features that improve user value 
• Ensure analytics and instrumentation are embedded into product design 

Team Leadership

• Provide day-to-day leadership and coaching to Product Managers and/or Product Owners 
• Establish clear accountability for roadmap execution and KPI delivery 
• Elevate prioritization, rigor and outcome focus within the team 

Required Qualifications

• Bachelor’s degree 
• 8 + years of product management experience in IoT, connected devices, and/or digital platforms 

Preferred Qualifications

• Prior experience managing Product Managers or Product Owners 
• Strong understanding of IoT architecture, device-cloud integration, APIs, and cloud platforms 
• Experience driving adoption and engagement in digital or connected products 
• Experience embedding AI and data-driven intelligence into product strategy 
• Strong residential domain knowledge (HVAC, connected home, or similar systems preferred) 
• Ability to operate effectively in complex, cross-functional environments 

Additional information

• Must have unrestricted authorization to work in the USA. No visa sponsoring available.

Pay Range

The annual salary for this position is between $117,500.00 - $234,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position is entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits : Medical, Dental, Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability : Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate . The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected] . We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3  days from Job Posting Date: 20 July 2026

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Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.