Housekeeping Coordinator - Housekeeping

Housekeeping ManagerOur team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.Job Description:Under the direction of the Housekeeping Management, the incumbent ensures the Housekeeping Department functions to established Hard Rock property and brand standards.Responsibilities Include:Conducts him/herself in accordance with all Gaming Commission Regulations as well as departmental policies and proceduresAcknowledge all guests utilizing the 10/5 rule and using the guest's name whenever possibleWith assistance from housekeeping management, supervises the property's Hotel Housekeeping Department in all daily operationsCreates a culture of high ethical standards, integrity, and service at all timesPersonally, assists guests, assist management, solicits feedback and adapts internal procedures accordinglyImplements systems that help anticipate the needs of our guestsSeeks opportunities to improve performance, and implements action plans for improvementWorks with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of room productWorks with direct reports to evaluate progress toward goalsCreates a culture of accountability through quality control metrics for Housekeeping performanceCreates a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactionsEnsures integration and teamwork for the department in a positive environmentParticipates in quality assurance program and helps Housekeeping achieve a top-tier ratingAssure all safety policies and procedures are followedUtilize device/HotSOS to place requests for Housemen and other departmentsUtilize technology to ensure maintenance of property is consistent with industry-observed luxury travel standards (AAA / Forbes).To attend training and meetings as and when required.To report for duty punctually wearing the correct uniform/attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.Demonstrate actions and behaviors that reinforce the Company's Mission and Values.Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.Other duties as assigned.Qualifications:High School diploma, GED, or equivalent requiredBilingual in Spanish preferredMust possess the ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experienceCommitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goalsMust be able to communicate effectively with guests in English, specific to position duties and responsibilitiesMust possess good knowledge of computersMust be detail orientedMust possess excellent time management skillsMust be willing and able to work flexible hours including evenings, weekendsMust be mobile in order to visit guest rooms, storage areas, offices and other spacesDuties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second-hand smoke and excessive noise.Benefits Include:Medical, Dental, Vision Prescription, Life, Accident, Pet Legal401K with matchPaid Time OffHoliday PayFree Meals, Free Uniforms, Free ParkingDiscounts at Hard Rock properties around the globeAll team members are eligible to participate in the discretionary annual bonus programTraining and Leadership development programsWellness programs including onsite information and fitness seminarsTeam Member Resource GroupsRecognition programsPay rate $24.00 hr