Unit Secretary

Job Title

Under general supervision, performs pre-registration and registration activities to support the financial stability of the organization and functions as a float to other departments to support a patient centered care organization.

Position Responsibilities

Unit Specific Position Responsibilities

• Acts as a patient liaison upon arrival to the department and notifies appropriate personnel of patient's arrival.
• Arrives patients in the electronic health record and ensuring accuracy of information.
• Assists patients, family, and visitors with various needs, utilizing specific communication tools to enhance customer service, and transports throughout the hospital facility.
• Completes registrations by verifying and updating all patient information to ensure accurate information for hospital records and timely reimbursement.
• Explains and obtains all required patient signatures on applicable forms.
• Offers copies of documents and regulatory material to all patients and scans appropriate documents to the electronic health record.
• Verifies insurance eligibility and benefits through e-verification, insurance websites, and/or by phone and confirms worker's compensation cases with employers and secures applicable billing information.
• Schedules, cancels, and reschedules patients for appointments.
• Ability to multi-task and work efficiently to maintain high volume of phone calls.
• Exercises judgment in sensitive situations and to maintain a high level of confidentiality.
• Functions independently within a team setting and displays responsiveness and flexibility to adapt to changes in work environment and modify approaches or methods to best fit the situation.
• Participates in staffing meetings, staff development, and training of new staff.
• Performs other duties and responsibilities as assigned.

Qualifications, Knowledge & Experience

Required Qualifications (Including any licensure, certification, education): None Specified.

Preferred Qualifications:

• Associate's degree in healthcare related area of study
• 1 year Admitting/Registration or equivalent healthcare experience
• NAHAM Certified Healthcare Access Associate

Required Knowledge, Skills & Experience:

• Knowledge of Microsoft related programs such as Word, Excel, Outlook, and Teams
• Excellent customer service skills
• Analyze and interpret information to make decisions within scope of job functions with minimal supervision.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to multitask and maintain strong attention to detail.
• Professional demeanor with strong administrative skills

Preferred Knowledge, Skills & Experience:

• Understanding and knowledge of medical terminology
• General knowledge of third-party payers