Private Duty Operations Manager - Home Care

Regular local travel required Home Care / Healthcare About the role A dynamic leadership position responsible for both branch operations management and hands‑on care coordination across the Colonial Heights and Mechanicsville markets. You will serve as a leader, problem‑solver, and relationship‑builder – bridging clients, caregivers, and internal teams to drive efficiency, quality, and growth. Key responsibilities Client care & scheduling Coordinate caregiver scheduling across multiple service areas for optimal client‑caregiver matches Build strong relationships with clients and families through proactive communication Conduct client satisfaction calls, visits, and service follow‑ups across assigned territories Resolve concerns quickly while delivering a high‑touch client experience Operations & branch leadership Oversee day‑to‑day operations across Colonial Heights and Mechanicsville service areas Monitor and act on KPIs including client satisfaction, retention, and service quality Identify operational gaps and implement process improvements Partner with clinical, recruiting, and leadership teams to drive results Team leadership & development Lead, coach, and develop scheduling, recruiting, and office staff Support hiring, onboarding, and training of team members Foster a positive, accountable, and high‑performing culture across the region Compliance & administration Ensure adherence to all federal, state, local, and company policies Maintain audit‑ready files, documentation, and reporting Track caregiver credentials, telephony, and performance issues Review billing and pay rates; ensure payroll accuracy Qualifications Required Experience in home care, healthcare ops, staffing, or service coordination Strong multi‑location team leadership skills Excellent relationship‑building and communication abilities Highly organized, analytical, and results‑driven Preferred Bachelor's degree in healthcare administration or related field Experience managing operations or branch performance Knowledge of private duty / home care regulations and best practices Why Care Advantage Make a meaningful difference in the lives of clients and families Clear path to senior leadership roles in a growing organization Award‑winning, mission‑driven company with a strong community reputation Collaborative, supportive, and team‑oriented work environment Ready to lead with purpose.... Apply now and join Care Advantage's growing team. Location: 23834, 23111, 23116, 23219, 23220, 23221, 23222, 23223, 23224, 23225, 23226, 23227, 23228, 23229, 23230, 23231, 23233, 23234, 23235, 23236, 23237, 23831, 23832, 23112, 23113, 23114, 23803, 23804, 23805, 23860, 23801, 23875, 23842, 23069, 23005, 23059, 23060, 23075 #J-18808-Ljbffr EmergencyMD