Automated Meter Reader (AMR) Technician

Salary: $19.14 Hourly
Location : 700 Main Center, Victoria, TX
Job Type: Full-Time
Job Number: 23-00622
Department: Finance and Accounting
Division: Utility Billing Office
Opening Date: 05/20/2026


JOB SUMMARY
Under basic supervision, the Automatic Meter Reader (AMR) Technician provides general customer service and participates in the maintenance and operation of the City's Automatic Meter Reading (AMR) and water meter system.
PRINCIPAL DUTIES AND RESPONSIBILITIES


Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:

• Applies technical skills to service and maintain the City?s AMR and meter system with direction from the Sr. CSR - Field Services.
• Performs meter system connects and disconnects on new, closed or non-payment accounts. ? May need to conduct disconnects in emergency situations (example: private plumbing break; etc.).
• Understand and interprets results when reading water meters. ?May need to reread meters based upon request from UBO or customer?s.
• Documents meter conditions and other relative information regarding AMR system.
• Reports if AMR and meter system equipment is in need of repair (example: ?water leaks or the need for new meter boxes).
• Assists office personnel when needed regarding field operations, locations of meters and assignments of account numbers to new water taps.
• Maintains records of work performed such as jobs completed to include labor, material and equipment.
• Completes UBO related work orders.
• Provide backup in the Senior CSR's absence.
• Rotates on ?after hour calls? which includes weekends and holidays. ?When performing after hours duty, employee is required to arrive to the job site within 30 minutes of receiving call out.
• Performs duties in a safe and orderly manner, complying with all City and department safety rules.
• Regular attendance at work and arrives on time.
• Performs all other job-related duties as assigned or as become apparent.
• Ability to get along with other employees and the public.

PHYSICAL AND ENVIRONMENTAL CONDITIONS
Work is performed at various locations throughout the City and requires exposure to various outdoor weather conditions, hazardous chemicals, and electrical hazards. May be required to work in confined spaces, climb and work at heights, and lift and move objects weighing up to 100 pounds. Personal Protective Equipment Required: (i.e. Safety Boots).

REQUIRED QUALIFICATIONS

• High School diploma preferred
• Minimum of one (1) year of experience in a related field
• Valid Driver License
• Knowledge of laws, regulations, policies, and records management.
• Proficient in troubleshooting and interpreting data from AMR devices.
• Skilled in communication, math, customer service, and tool use.
• Ability to enforce safety practices and build effective relationships.

The City of Victoria offers a complete benefits package to full-time employees that includes but not limited to: health, dental and vision insurance, Flexible Spending Account (FSA), Health Savings Account (HSA), Texas Municipal Retirement System (TMRS) with a 2:1 City match, short and long-term disability, holidays, vacation, sick leave, paid parental leave, longevity pay and credit union.


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Please visit the Human Resources Department's benefits page for more details.
01


Are you 18 or older?

• Yes
• No

02


Do you have a High School Diploma or GED?

• Yes
• No

03


Do you have a valid Driver's License?

• Yes
• No

04


Are you able to respond to after-hours callouts and arrive at the job site within 30 minutes? If not currently within this range, would you be willing to relocate to meet this requirement?

• Yes
• No

05


What is your comfort level with working outdoors in various weather conditions, as well as in confined spaces or at heights when required?

• I prefer to avoid extreme weather, confined spaces, and heights.
• I enjoy outdoor work but feel less comfortable with confined spaces or heights.
• I am comfortable working in all of these conditions when necessary.

06


Which of the following best describes your previous experience that relates to the responsibilities of an AMR Technician? (Check all that apply)

• I do not have direct experience but am eager to learn and adapt to the role.
• I have experience in construction, maintenance, or outdoor work involving physical labor in varying weather conditions.
• I have experience in customer service roles, including resolving service complaints or inquiries in the field.
• I have experience in technical or mechanical troubleshooting, such as repairing equipment or systems.
• I have experience reading, installing, or maintaining utility meters (water, gas, or electric).

07


How many years of outdoor work experience do you have?

• Less than 1 year
• 1-3 years
• 3-5 years

08


How comfortable are you with changes in work tasks or schedules, such as sudden call-outs or weather-related adjustments?

• Not comfortable; I prefer a fixed schedule and routine.
• Somewhat comfortable; I may need time to adjust.
• Very comfortable; I can adapt quickly to changes.

09


If you encounter a task or situation that you do not know how to handle, what would you most likely do?

• Seek advice or clarification from a supervisor or experienced coworker to ensure I proceed correctly.
• Review any training materials, manuals, or guidelines available to try to find a solution independently.
• Try to find a creative solution to solve the issue on my own.
• Document the problem and move on to the next task until further instructions are provided.

10


How confident are you in interacting with customers and addressing inquiries or complaints in person?

• Not confident: Limited experience, but willing to learn.
• Somewhat confident: Occasional customer service experience.
• Very confident: Extensive customer service experience.

Required Question