Security/LP Agent

Job Description

Job Description

JOB OVERVIEW

This position is responsible for maintaining a safe and secure environment for all guests, employees, and visitors of the hotel. It is a vital role in protecting the property, enforcing security protocols, and responding effectively to incidents and emergencies. Such a role requires a high level of vigilance, professionalism, and discretion to ensure the overall safety and peace of mind of those on the premises.

WHAT WE OFFER

• Pay rate: $25 per hour 
• 401(k) with company matching
• Complimentary Employee Meals
• Exclusive worldwide Hilton employee travel discount program 
• ... and more

DUTIES AND RESPONSIBILITIES

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets. Answer house calls, assist guests and employees with respect to safety, security and hotel operations. Initiate and follow-up all investigations of crimes committed against property and persons. Assist sick and injured guests and employees, ensuring documentation and disposition of reports.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts. Maintain detailed logs of daily activities and security reports.
• Maintain accurate records while performing basic office duties including, but not limited to, camera monitoring, shift activity log, codebook, and employee and guest binder interaction.
• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
• Respond promptly to alarms, emergencies, and suspicious activities.
• Coordinate with law enforcement and emergency services when necessary.
• Ensure compliance with all hotel safety protocols and policies.
• Assign, verify and document completion of all routine maintenance and repairs in the property maintenance management system.
• Perform other duties as assigned by Management

QUALIFICATIONS AND REQUIREMENTS

Education & Experience

• High school or equivalent education required
• Minimum of two-year security related background preferred

Required Skills/Abilities

• Working knowledge of surveillance monitoring (CCTV, access control systems) 
• Strong observation and attention to detail 
• Incident identification, reporting, and documentation 
• Knowledge of hotel security and emergency procedures 
• Ability to de-escalate conflicts and handle disturbances 
• Professional guest service and communication skills 
• Basic understanding of legal authority (trespass, detention limits, liability) 
• Team coordination with hotel departments and law enforcement when needed 
• Sound judgment and decision-making under pressure

Licenses or Certificates

Ability to obtain and/or maintain any government required licenses, certificates or permits. Current CPR certification and First Aid training required. Must have or be able to obtain a CA Guard License. 

Schedule

Work schedules are based on the operational needs of the business. Availability to work days, evenings, weekends, and holidays is required for this position.

Physical, Mental and Environmental & Technical Demands

Fast-paced environment, multiple tasks to be handled under time constraint. Must be able to bend, crouch, kneel, and twist in the work area. The role involves frequent standing, walking, bending, kneeling, climbing, lifting, pushing, and pulling objects weighing up to 250lbs. often for extended periods. Must be able to maneuver around property. Must be able to sit for prolonged periods of time. Must be able to operate a computer, telephone, and copier. Must have manual dexterity to operate all office equipment. May include exposure to high levels of ambient noise for prolonged periods, and the employee must be able to perform essential job functions effectively in such conditions.

Grooming

All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as part of the orientation process. 

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) is subject to overtime in accordance with Federal and State Regulations.

Sun Hill is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, citizenship status, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.