Manager, Care Navigation

At Carrum Health, we have built a unique marketplace for specialty care with unparalleled patient experience. Since 2014, we have been rewiring a fundamentally broken healthcare system. By connecting large employers directly with the nation’s top-tier providers, our platform replaces a flawed fee-for-service model with one that actually works. If you are passionate about solving complex economic problems, driving systemic change in our healthcare system, and thriving in a people-first culture, we want you on our team. As a high-growth health tech company, we are seeking high-performing, exceptional talent to scale our platform and ensure that anyone in the country facing a specialty procedure has access to the life-changing Carrum benefit. Our marketplace creates massive value for all stakeholders: For Employers (Demand): Predictable, transparent pricing that slashes specialty care costs by up to 45% and eliminates waste For Providers (Supply): Ability to gain market share while reducing administrative burden, empowering top-tier doctors to focus completely on delivering optimal care. For Members (Users): A life-changing benefit with dedicated concierges, VIP access to the nation’s best specialists, and little-to-no out-of-pocket costs. The salary range for this role is $90,000 - $105,000 depending on geography and level of experience, plus equity and an annual bonus. We are looking for a Manager, Care Navigation to lead and grow our Patient Care Specialist team. This role plays a critical part in ensuring an exceptional experience for every patient we serve — guiding them through the Carrum Health journey with empathy, clarity, and care. Reporting to the Director, Patient Care, you will mentor and develop a team of Patient Care Specialists, ensuring that every patient receives comprehensive, high-touch guidance throughout their care episode. You will set the tone for performance, culture, and operational excellence across the team. You’re excited about this opportunity because you will… Lead, coach, and develop a high-performing Patient Care Specialist team that delivers a differentiated, high-touch experience for every patient. Mentor, motivate, and model best practices to your team, fostering excellence through demonstration and support. Oversee daily team operations, ensuring patient cases are managed efficiently, compassionately, and in compliance with quality standards. Act as the senior escalation point for complex or sensitive patient situations, ensuring swift, empathetic resolution. Establish, monitor, and evaluate performance metrics- including patient satisfaction, utilization trends, engagement rates, and productivity to ensure goals are met and exceeded. Partner with leadership and cross-functional teams to develop strategic, operational, and technological solutions that enhance quality, improve efficiency, and reduce cost of care. Support the design and continuous improvement of workflows, communication protocols, and digital tools to enhance patient experience and team performance. Onboard, train, and empower new team members to deliver exceptional care navigation from day one. Implement standards to maximize productivity, quality, and an outstanding patient experience. Foster a culture of empathy, accountability, and continuous learning while serving as a role model for Carrum Health's values. We’re excited about you because… You have 5+ years of experience in patient navigation, care coordination, or digital health operations. You bring 3-5 years of people management experience, leading teams in healthcare, customer support, or care coordination environments. You are passionate about delivering high-touch, empathetic service and empowering your team to do the same. You demonstrate strong communication and interpersonal skills, with the ability to engage effectively across patients, clinicians, and internal teams. You are highly organized and data-driven, using metrics to monitor performance and identify areas for growth or improvement. You have deep judgment and discretion when handling confidential or sensitive patient information and are committed to HIPAA compliance. You thrive in a fast-paced, dynamic environment, balancing multiple priorities with composure and precision. You have an entrepreneurial, solution-oriented mindset—comfortable innovating, testing, and improving processes. You excel at cross-functional collaboration, working closely with operations, clinical, client success, and product teams to drive meaningful outcomes. Experience with self-funded employer benefit plans, bundled payment models, or Centers of Excellence programs is a plus. Spanish-speaking ability is a plus. Why you’ll love working with us… We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Teladoc, Hinge Health, Accolade, Angi, and Optum. We champion a collaborative environment where team members can be autonomous, receive support and healthy feedback, and bring their authentic selves to work. We carve out time to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States. We offer holistic employee support with flexible working hours, generous time off, paid parental leave, opportunities to connect virtually and in-person, and more. We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee alongside several employee resource groups (ERGs) that support parents, women, and various underrepresented groups. You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways. Carrum is remote-first, but we believe the best work often happens in person. This role may include occasional travel for team offsites, client events, or company gatherings. Other benefits : Stock option plan and performance bonus for eligible employees Flexible schedules and remote work Chicago and San Francisco offices available as an option Flexible PTO, within reason Summer Fridays (sign off @ 1pm local time) 15+ paid holidays, including Juneteenth, World Mental Health Day, and Carrum Health Day Annual holiday shutdown in December Paid parental leave Health, vision, and dental insurance Employee Assistance Programs (EAP) 401K retirement plan About Carrum Carrum Health's mission is to change how we pay for and deliver specialty care. We offer self-insured employers and plan sponsors a value-based specialty care platform that connects their members with a rigorously vetted network of specialty care providers. Carrum's transparent, all-inclusive bundled pricing, award-winning technology, and dedicated care navigation team help lower costs for both members and employers while delivering a superior member experience. Carrum is independently validated to reduce unnecessary procedures by as much as 30%, lower readmissions by 80%, and save employers up to 45% per episode of surgical care. Learn more at carrumhealth.com. Since launching in 2014, we’ve partnered with top-quality providers across the nation including Cleveland Clinic, Johns Hopkins, Mayo Clinic, Stanford Health Care, and a growing network of 1,400+ COEs. We serve hundreds of self-insured employers including Fortune 50 companies, such as United Airlines, US Foods, and Prudential, and public sector clients such as the States of Maine, Nevada, Tennessee, and Self-Insured Schools of California. The impact of our platform has been validated by a landmark RAND Corporation study, honored with prestigious awards from institutions like Harvard Business School & Harvard Medical School, and featured as a Harvard Business School case study. As a recognized digital health leader, Carrum is frequently covered by national media, including Bloomberg, Fast Company, Fierce Healthcare, Fortune, Los Angeles Times, Reuters, TechCrunch, and U.S News & World Report. Backed by $96M from top-tier investors including OMERS, Tiger Global Management, Revelation Partners and Wildcat Ventures, we’re only scratching the surface of our opportunity. Come join us. Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience. A Note on Recruitment Safety: To protect yourself against recruitment fraud, please note that Carrum Health will only communicate via an @ carrumhealth.com email address. We do not conduct interviews via text or messaging apps, nor do we ever request financial information or fees during the hiring process. All authentic job openings are posted at carrumhealth.com/careers . If you are unsure about the legitimacy of a communication, please verify it via View email address on click.appcast.io . #J-18808-Ljbffr Carrum Health, Inc.