HCM (Human Capital Management) Support Specialist

Our Foundation

Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do. As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class medical benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.

Role Summary

The HCM (Human Capital Management) Support Specialist position, located at our Wyoming Campus provides high-quality client support for Human Capital Management services, acting as a system resource and day-to-day relationship contact for an assigned client base. This role ensures payrolls are processed accurately and on schedule, while resolving routine HCM system, payroll calculation, and processing questions. Key responsibilities include maintaining client-specific procedures and authorization controls; verifying employee record changes; calculating wages, overtime, deductions, and multi-jurisdiction tax withholdings; preparing payroll reports/advices, pay cards, and live checks; reconciling interfaces to retirement providers, general ledger systems, and third-party payments (e.g., garnishments, levies, child support); documenting procedures and completing basic database updates; partnering with internal teams for accurate reporting; and complying with all laws, regulations, and bank policies. Required qualifications: - High school diploma/GED (or equivalent job-related education/experience) - 3–5 years business/customer service experience; payroll system experience preferred (2+ years) - Strong organization, communication, confidentiality, and Microsoft Office skills - FPC/CPP and/or PHR/SPHR preferred Apply to bring your detail-focused customer support skills to our HCM team.

How Your Day Flows

Your day as an HCM (Human Capital Management) Support Specialist starts by reviewing the payroll calendar and open client items, then prioritizing requests to keep processing on track. You'll move between the HCM platform and client communications, confirming details, clarifying questions, and documenting updates so records and procedures stay current. Throughout the day, you'll work directly with clients to help them navigate and use the HCM platform. This may include answering questions, walking clients through system functionality, and helping them in areas such as payroll, time and attendance, employee information, reporting, benefits and other HCM functionality. You'll coordinate with internal partners when a report or interface needs clarification, and you'll close the loop with clients using clear, professional explanations. You'll also set aside time to update process notes, complete required training, and support teammates by sharing what you've learned on common system questions. With work-from-home flexibility, you'll rely on structured routines and careful follow-through to keep service consistent throughout the week.

Total Rewards

Mercantile Bank offers a comprehensive benefits package that includes Medical, Dental, and Vision coverage; a 401(k) plan; Life Insurance; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; Paid Time Off; Competitive Salary; and Employee Discounts. Once trained, there is the opportunity to work 1-2 days from home.