Inside Sales Representative (Hybrid Office/Home)

Inside Sales Representative

We're hiring an Inside Sales Rep to help grow our business by building strong relationships with our existing customers, identifying new opportunities, and handling inbound inquiries. This role is hybridworking in our center and from home after training and performance benchmarks are met.

Role Overview

This position focuses on relationship-based selling and supporting customers through calls, emails, CRM follow-ups, and project coordination. You'll work closely with the production and design team to support customers from initial request through delivery. The goal is to increase repeat business and help customers continue to grow their branding with us.

Key Responsibilities

• Sales & Customer Outreach
• Conduct outbound calls and emails to existing customers to nurture relationships and drive repeat orders
• Follow up on estimates, inbound leads, and online requests
• Listen and consult with customers to match sign and graphics needs with solutions
• Promote add-on services and products when appropriate
• Project & Account Coordination
• Prepare estimates and enter job orders
• Work with design and production teams to move projects forward
• Provide order updates and ensure smooth project communication
• Maintain accurate CRM notes and follow-up schedules
• Customer Experience
• Serve as a point of contact for phone and email inquiries
• Provide fast, friendly, and professional service
• Follow up after order completion to ensure satisfaction
• Marketing Support
• Execute call-mail-call follow-ups and customer touch-points
• Assist with marketing outreach campaigns and database messaging

Qualifications

Inside sales, account management, or customer service experience preferred

Strong communication skills via phone, email, and video meetings

Confident asking questions, recommending solutions, and closing

Organized, self-directed, and consistent with follow-through

Experience with CRM or POS systems preferred

Sign or print industry experience a plus (not required)

Schedule & Work Environment

Hybrid position: onsite + remote work

Office work required for training, team meetings, and project hand-offs

Work-from-home available once trained and meeting weekly goals

Must be able to provide a quiet workspace for remote days

Why Join Us

Growing FASTSIGNS centers in North County

Training and development provided

Opportunity to build long-term customer relationships and career growth