Controls Technician

Brady has brought together some of the best minds in building service technology, engineering, installation, and customer service - and we're looking for more. As a leading Trane independent office, we sell, service, repair, and maintain HVAC equipment for our mission‑critical customers. Our team brings efficient, reliable, and secure building solutions throughout central and eastern North Carolina. SUMMARY Provides programming, technical checkout, owner training, and assists in subcontractor coordination on Building Automation projects. Responsible for completing assigned tasks within estimated hours. Provides assistance with Controls Service as directed. Participates in the controls service on call program. ESSENTIAL DUTIES AND RESPONSIBILITIES Follow work schedule as directed by Resource Coordinator. Communicate job status with Lead Technician and Project Manager or Resource Coordinator. Configure, setup, and calibrate end devices on factory or field installed hardware. Create and program site databases. Utilize Checkout documentation provided by engineering to verify system performance. Examine and troubleshoot communication Links and Local Area Networks. Provide technical assistance to installation sub‑contractors as required. Identify, analyze and diagnose BAS and system problems through remote interface means or directly while on site. Ensure documentation procedures are followed as an ongoing process. Maintain accurate and complete project notes that can be used by engineering for As‑Built drawings. Ensure project database and graphics database are backed up to network drive at job completion. Provide remote access information for sites to Virtual Service. Represent company by serving as a direct customer contact, working to develop, maintain, and enhance customer relationships. Provide on‑site Owner Training Classes for customers. Provide technical support to associates. Maintain company equipment and hardware in good working order. Comply with OSHA, site and Brady safety standards. Participate in ongoing training opportunities (TPC, Online webinars, etc.) Flexibility to work overtime/weekends, as required; regular travel requirements with occasional overnight travel. TEAMWORK Demonstrate and promote a spirit of cooperation and teamwork throughout the Company. Continually look for ways to improve our processes and ability to serve our customers effectively. Improve personal performance on a continual basis. CUSTOMER SERVICE Provide responsive, professional and diplomatic customer service. Answer customer calls and correspondence quickly and pleasantly. Communicate with customers in a friendly, professional, and patient manner. Perform all duties with the goal of building and maintaining long‑term customer relationships. Immediately address any customer’s concern and request the involvement of other Company personnel as required. SAFETY Follow all company safety programs and report any non‑compliance to your Team Leader. Notify Team Leader or Safety Manager of any unsafe conditions. Proper PPE equipment must be used at all times when necessary. Report all accidents and injuries to your Team Leader and HR immediately. All monthly training topics on safety completed and done during the month due. QUALIFICATIONS EDUCATION and/or EXPERIENCE Associate's degree (A.A.) or equivalent from two‑year college or technical school in HVAC, Computer Science or Computer Science related field and three years field experience; or equivalent combination of education and experience; working knowledge of Microsoft Products and Computers. Knowledge and understanding of various communications protocols used in the industry including BACnet, LonTalk and Modbus. Familiarity with networking applications, Ethernet, TCP‑IP, IP Networks and infrastructure; experience with Trane, Tridium, and/or Teletrol building automation is desired but experience with other control manufacturers such as Johnson Controls, Schneider, Honeywell, Siemens, Distech, etc. will also be considered. COMPUTER SKILLS Microsoft Office CERTIFICATES, LICENSES, REGISTRATIONS Valid driver's license Universal EPA certification LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other associates of the organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS Occasional sitting; frequent stooping, crouching, kneeling, balancing, and climbing; constant standing, walking, reaching, and gripping. Material handling demands include lifting from floor level to overhead, with occasional lifting up to 115 lbs., frequent lifting up to 50 lbs., and constant lifting up to 25 lbs.; placing the position in the Very Heavy Physical Demand Classification (PDC). Must be able to talk and hear. Vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment includes working outdoors, in mechanical/equipment rooms and possible extreme weather conditions. The associate is regularly exposed to moving mechanical parts and heavy equipment, wet and/or humid conditions, high precarious places, fumes, airborne particles, outside weather conditions, risk of electrical shock (high voltage), and vibration. The associate is occasionally exposed to toxic or caustic chemicals, extreme cold, and extreme heat. The noise level is usually loud. OTHER REQUIREMENTS Ability to pass drug screening. Ability to prove U.S. employment eligibility. Benefits We offer a comprehensive benefits package including Medical, Dental and Vision, Life & AD&D insurance, Short and Long Term Disability, 401(k) / profit sharing, and Paid Time Off. Equal Employment Opportunity As set forth in Brady Services’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Voluntary Self‑Identification of Disability Brady Services is a federal contractor and is required to provide equal employment opportunity for qualified individuals with disabilities. Disclosures are voluntary, confidential, and used only for compliance with legal requirements. #J-18808-Ljbffr