Director of Housekeeping

Job Title: Director of Housekeeping & Laundry Services Location: On-site – Western, Michigan, United States Salary: $75,000–$90,000 + bonus potential, competitive benefits; relocation assistance available Skills: Housekeeping, Hospitality Leadership, Laundry Operations, Team Development About the Opportunity A large, full-service luxury hotel in Western Michigan, known for exceptional guest experiences and a strong, stable team, is seeking a Director of Housekeeping & Laundry Services to lead one of its largest and most important departments. This is an ideal next step for an Assistant Director of Housekeeping, or a seasoned housekeeping leader from a high-volume hotel, resort, or casino who is ready for a director-level role. Reporting to the Director of Rooms, you’ll oversee a large, multi-shift team and a broad operation spanning guest rooms, public spaces, and in-house laundry. You’ll set the standard for cleanliness, efficiency, and guest satisfaction across the property. Responsibilities Lead daily housekeeping and laundry operations, maintaining high cleanliness standards across guest rooms, public spaces, and back-of-house areas. Lead, coach, and develop a large, multi-shift team of managers, supervisors, and associates. Plan and execute high-volume turnover days, partnering with the front desk to make sure rooms are ready on time. Oversee in-house laundry and uniform room operations. Manage departmental budgets, review financial results, control expenses and overtime, and contribute to annual budget and capital planning. Oversee staffing schedules, weekly payroll, performance reviews, and associate training. Maintain inventory and par levels for guest supplies, cleaning products, linens, and uniforms. Coordinate with the front desk, engineering, and laundry teams to resolve guest concerns and support room readiness. Ensure compliance with brand standards, quality audits, hotel policies, and applicable employment laws. Oversee equipment and chemical safety, key controls, lost-and-found procedures, and departmental operating procedures. Must-Have Skills Progressive housekeeping leadership experience, as an Assistant Director, Director, or equivalent, in a full-service hotel, resort, casino, or comparable high-volume hospitality setting. Proven ability to lead large, diverse, multi-shift teams in a fast-paced environment. Strong grasp of departmental budgeting, expense and labor control, inventory management, and scheduling. Ability to communicate effectively in English, both verbally and in writing. Proficiency with Microsoft Word and Excel; experience with a hotel property management system and ADP or similar payroll systems. Knowledge of cleaning chemicals, equipment handling, and safe operating practices. Availability to work weekends, holidays, and evenings as needed. High school diploma or equivalent. Nice-to-Have Skills Experience with major hotel brand standards, quality assurance audits, or guest-satisfaction tracking tools. Commercial or in-house laundry management experience. Experience developing departmental procedures and partnering with engineering, front desk, and laundry teams. Working knowledge of federal, state, and local equal employment opportunity and civil rights requirements. Why You’ll Love It Health, dental, and vision coverage starting the first of the month after hire Employer-paid short- and long-term disability for managers, including short-term disability at 100% of pay for up to six months Two weeks of vacation plus four floating holidays after 90 days The hotel closes for Christmas, and salaried managers don’t have to use vacation time for it Hotel travel discounts Discounted employee parking ($30/month) Annual holiday party Bonus program and relocation assistance available A supportive leadership team and a strong local talent pipeline for hourly staffing Interested, or know someone who’d be a great fit? Apply here or message me directly. All conversations are kept confidential.