Bilingual Virtual Patient Support Specialist

You're a proactive problem‑solver and have the ability to make customers feel like your friend. In this role, you will be responsible for providing inbound customer support in a virtual pharmaceutical contact center environment. Support is provided, but not limited to, patients, caregivers, healthcare providers, and healthcare clinic personnel. You will Provide timely and accurate responses to inbound calls, emails, and other communications from customers. Build rapport and establish positive relationships with patients by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns. Identify and resolve patient issues or escalates to appropriate internal teams as needed. Maintain detailed and accurate records of patient interactions and transactions in our contact center software system. Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements. Essential Requirements High school diploma or equivalent. Bilingual (English/Spanish). 1–3 years’ experience in customer service, call center operations, or related fields. Strong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiences. Desired Requirements Bachelor’s degree. Experience in the pharmaceutical or healthcare industry. Willingness to work flexible hours, as needed. Benefits The benefits for this position include a competitive compensation package, health benefits (medical, dental, and vision), company match 401(k), flexible paid time off (PTO) and sick time. Eligibility for paid sick time may vary depending on where you work. Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled). Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Certain local governments or Syneos Health customers may have vaccine requirements that apply to some employees. Those employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements. #J-18808-Ljbffr