Account Resolution Representative

Now hiring Account Resolution Representative | Direct Hire | In Office

Geneseo, NY

Pay Rate: $17.20 per hour + $4.23 - $4.93 per hour for health and welfare

Training Schedule:

• Monday-Thursday: 8:00 AM-5:00 PM
• Friday: 8:00 AM-4:30 PM

Post-Training Flexible Schedule:

• Monday-Thursday: 8:00 AM-9:00 PM
• Friday: 8:00 AM-7:00 PM
• Employees select an 8-hour shift within these windows and are required to work one evening per week until 9:00 PM.

Customer Happiness Specialist (Yes, It's a Real Job!)

Customer care starts with you. Step up as a Account Resolution Representative and bring the service skills that make all the difference.

Here's What You'll Get: (Employee Benefits)

This position offers access to a competitive benefits package that supports your professional and personal well-being. Full benefit details will be provided upon hire.

Here's What You'll Need:

• High school diploma or GED required
• At least 1 year of collections experience
• Strong verbal communication, reading, and typing skills
• Comfort using computer systems and standard office software
• High attention to detail and strong organizational skills
• Ability to follow procedures and work independently

What You'll Do:

• Contact customers regarding past-due accounts and explain available resolution options
• Handle inbound and outbound calls related to account status and payments
• Perform skip tracing to locate updated contact and employment information
• Negotiate payment arrangements or escalate complex cases when appropriate
• Accurately document all account activity while following the required scripts
• Verify and update information for special account situations, such as bankruptcy or disability
• Maintain compliance with all federal, state, and internal regulations
• Complete additional duties as assigned based on business needs

"Staffmark is "Excellent " to work with." Staffmark Associate

Talk the talk. Land the job. Apply now.

Join a Team That Works for You

At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, an HR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.

With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.

Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.