PT Assistant Front End Manager - Front End

Category/Area of Expertise: Customer Support Job Requisition: 461262 Address: USA-MD-Baltimore-7944 Honeygo Blvd. Store Code: GF - Store Admin (2501149) Who is Giant? Born in the DMV, we've been here for over 88 years and counting. From our first store on Georgia Avenue to becoming the #1 grocer in the Baltimore-Washington area, we're proud of our local roots. Today we span across over 160 stores in D.C., Maryland, Virginia, and Delaware! Our vision goes beyond the aisles. We're a proud partner to community organizations with a shared goal of enriching the lives of our neighbors and being the most trusted and loved local food retailer in our community.

POSITION SUMMARY

The Assistant Front End Manager (AFEM) supports the daily operations of the store's front end, including checkout, customer service, and Giant Pickup. This role is responsible for delivering a seamless customer experience by ensuring fast, friendly, and accurate service both in-store and online orders. The AFEM supports the Manager with training and scheduling of the front-end associates and pickup associates, while monitoring labor, cash controls, and compliance with company policies.

WHAT YOU WILL DO

Grow Our People • We care deeply about people, enjoy diversity and develop talent to get the best out of all of us Obsess Over Customers • We delight our customers with innovative products and experiences that support a healthier future for people and planet Win Together • We collaborate across boundaries to deliver on our strategy and purpose Operational Excellence

• Support daily front end and pickup operations, ensuring efficient checkouts, accurate order fulfillment, and compliance with cash handling and company policies.
• Support training and scheduling of staff to deliver excellent customer service across checkout, customer service desk, and online order pickup.
• Monitor performance and processes to control labor costs, improve efficiency, and maintain a positive shopping experience for in-store and online customers.

WHAT YOU WILL BRING

• High school diploma or equivalent preferred
• 1-3 years of progressive experience in customer service, retail, or food service management
• Strong oral and written communication skills
• Commitment to providing excellent customer service
• Attention to detail
• Strong analytical skills
• Supervisory and leadership skills
• Ability to stand for extended periods and lift up to 25 lbs.
• Must meet minimum age requirements in accordance with federal, state, and local laws.
• Flexibility to work a retail schedule, including evenings, weekends, and holidays as needed

$18.00/hourly Why Giant: We pride ourselves on cultivating a culture of care and offering opportunities to better yourself professionally and personally. We truly value the moments that matter most to our associates. Our guiding principles are GROW, CARE, BELONG. GROW with us through benefits like tuition reimbursement, scholarship & grant programs, leadership development, career advancement, continuous learning opportunities and access to Market USA Credit Union. Our CARE culture is built on a legacy of prioritizing people, offering comprehensive healthcare, life insurance, wellness programs, a 401k plan, paid time off, and employee assistance programs. BELONG through Business Resource Groups (BRGs), rewards & recognition programs, community outreach, and countless volunteer opportunities that connect us with the communities we serve. Join us and explore the full range of benefits available and become part of our 88+ year legacy. After all, food makes us a grocery store, but our people make us GIANT. Giant Food