Cage Cashier - 2 Coppers Casino - Juneau

Job Description

Job Description

Description:

Cage Cashier

Department: Gaming

Location: Juneau

Covered Position: Yes

Exemption Status: Non-Exempt

Purpose: The Cage Cashier is responsible for performing a variety of cash handling transactions in a secure and accurate manner within the casino cage. This position provides exceptional guest service while processing transactions such as chip redemption, ticket redemption, cash advances (if applicable), and jackpot payouts in compliance with Tribal Gaming Regulations and National Indian Gaming Commission (NIGC) standards.

This role is essential to maintaining financial integrity, safeguarding assets, and ensuring adherence to all internal controls.

Essential Functions. An individual in this role must be able to perform the following functions with or without reasonable accommodation:

· Cash Handling & Transactions

· Process customer transactions including ticket redemption, check cashing (if applicable), and chip/token exchanges.

· Accurately count, verify, and balance cash drawers at the beginning and end of each shift.

· Issue and verify jackpot payouts and hand pays in accordance with procedures.

· Maintain proper documentation for all transactions.

· Compliance & Internal Controls

· Adhere strictly to all internal controls, policies, and procedures.

· Verify identification for transactions as required (e.g., jackpots, large transactions).

· Maintain compliance with anti-money laundering (AML) requirements and reporting thresholds.

· Ensure accuracy and accountability in all financial transactions.

· Security & Risk Awareness

· Safeguard cash, chips, and other financial instruments at all times.

· Remain alert to suspicious activity and report concerns immediately.

· Follow dual-control procedures and segregation of duties requirements.

· Guest Service

· Provide courteous, efficient, and professional service to all guests.

· Answer guest questions regarding transactions and casino services.

· Resolve minor issues and escalate concerns appropriately.

Knowledge, Skills & Abilities. A comprehensive set of capabilities required to perform job tasks effectively:

· Strong mathematical and cash handling skills.

· High attention to detail and accuracy.

· Ability to follow strict procedures and internal controls.

· Strong integrity and ethical judgment.

· Effective communication and customer service skills.

· Ability to work under pressure in a fast-paced environment.

· Ability to maintain confidentiality and security of sensitive information.

Minimum Qualifications (education, experience, skills):

· High School Diploma or GED required.

· One (1) year of cash handling or customer service experience.

· Ability to obtain and maintain required Tribal gaming licenses and clearances

Preferred Qualifications (education, experience, skills):

· Experience in a casino cage, bank teller role, or high-volume cash environment.

· Familiarity with AML compliance or financial reporting requirements.

Physical Requirements. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation:

· Work is performed in a secure casino cage environment.

· Requires standing for extended periods.

Work Environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

· Certain positions at Tlingit and Haida may have exposure to certain hazardous materials or conditions. The supervisor will review these if applicable.