Administrative Coordinator I

Get AI-powered advice on this job and more exclusive features. The Administrative Coordinator I coordinates administrative duties in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. Responsible for handling customer service, including all inbound and outbound phone calls, emails, messages, and/or chats. Coordinate and manage daily intake and referral processes to ensure positive business growth and development. Process client and attendant enrollment paperwork. Coordinate authorization processes and meet general customer service objectives to ensure positive business growth and development. Handle specialized tasks and/or projects as assigned. Responsible to behave in a manner that will promote cohesiveness to the office environment, as well as support day-to-day operations, and client advocacy. JOB DUTIES Provide excellent customer service to internal and external clients. Handle inbound/outbound phone calls, providing accurate answers to queries and concerns. De-escalate situations involving dissatisfied customers, offering assistance and support. Provide administrative and clerical support including mailing, scanning, faxing, and data entry tasks. Process forms and documents in relevant systems Support accounts receivable efforts by auditing service authorizations for accuracy and facilitating corrections from MCO representatives. Comply with applicable legal requirements, standards, and policies, and procedures. Maintain the necessary skills and knowledge to coordinate workflow. Exhibit an intermediate level of computer efficiency. Demonstrate effective problem-solving and decision-making skills. Participate in professional development and training activities. Bi-lingual preferred in various locations Other duties as assigned QUALIFICATIONS High School Diploma or GED preferred Previous office experience preferred Combination of education and experience Be able to successfully pass a background screening The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Administrative Industries Home Health Care Services Referrals increase your chances of interviewing at Consumer Direct Care Network by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Disability insurance Get notified when a new job is posted. Sign in to set job alerts for “Administrative Coordinator” roles. Administrative Assistant, General Services Richmond, VA $50,000.00-$60,000.00 1 day ago Human Resources Administrative Assistant Richmond, VA $45,000.00-$45,000.00 2 months ago Administrative Coordinator - Office of the President Executive Administrative Assistant, Government Relations Office Assistant Sr. - Meadowbrook HS 2025-26 Richmond, VA $15,976.00-$26,943.00 2 weeks ago Richmond, VA $65,000.00-$80,000.00 3 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr