Service Advisor

Job Description

Job Description

Bayway Auto Group is an award-winning and growing auto group in the Houston and surrounding area that holds a reputation of excellence and prides itself on its commitment to customer satisfaction!  

We truly value our team members, as they hold the most important job there is: ensuring that our customers have a wonderful car-buying experience. We offer competitive pay & benefits and enjoy rewarding and recognizing them for outstanding effort and results. We are currently searching for a Service Advisor who has a high level of integrity, is hardworking, and motivated to join our team.  

Position Summary 

Position: Service Advisor 

Classification: Full Time 

Reports To: Service Manager

Work Location: In person;5225 I 10 East, Baytown 77521

Essential Duties include but are not limited to: 

• Advises customers about the necessary service for routine maintenance.
• Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confers with customers about inspection results, recommends corrective procedures and prepares work orders for needed repairs.
• Prepares a repair order showing time, cost and labor estimates for service.
• Write a brief description of the customer’s concern regarding the repair order to help the technician locate the problem.
• Explain the work performed and the repair order charges to the customer.
• Handles customer complaints.
• Schedules service appointments.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes “promised time.” Checks with dispatcher, if necessary.
• Establishes customer's method of payment. Obtains credit approval, if necessary.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
• Ensures that vehicles are parked in assigned areas. Make sure they are locked, and all keys are marked and put away correctly.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Inspects all vehicles for body work, informs customers if work is needed, and provides an estimate for body work.
• Maintains a professional appearance.
• Keeps work area clean.
• Other duties may be assigned

Knowledge, Skills & Abilities: 

• Basic computer skills required
• Strong communication and customer service skills
• Able to work individually as well as part of a team.

Relevant Work Experience & Other Requirements: 

• Luxury Dealer Experience Preferred
• CDK Experience Preferred
• Must meet the dealership's requirements for employment, which include a background check and drug screening
• Must have a valid driver’s license and be insurable based on driving record.
• Must be a minimum of eighteen years of age
• Must be punctual and reliable.

Physical Requirements:   

• Must be able to sit, stand, and/ or walk for extended periods of time

Compensation & Benefits: 

• Competitive Commission Based Pay Plan 
• Paid Time Off 
• 401K retirement plan & annual employer match
• Health, Vision, and Dental benefits
• Health Savings Account
• Company Paid Life Insurance
• Disability, Voluntary Life, & Supplemental plan options
• Discounts, perks, and incentives
• Paid Training
• Opportunity for Growth & Development
• Safe & Team Oriented Work Environment

Bayway Auto Group is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, sex, age, national origin, or disability. We commit to providing reasonable accommodations to qualified individuals with disabilities, as required by the Americans with Disabilities Act (ADA).