Patient Care Concierge | Front Desk & Scheduling Hero

Professional PT, a leading provider of physical, occupational, and hand therapy in the Northeast, is seeking a dedicated and compassionate individual to join our team as a Patient Care Coordinator. As a Patient Care Coordinator, you will be the first point of contact for our patients and play a vital role in providing exceptional customer service and ensuring a smooth patient experience. Our company is committed to providing high-quality care to our patients and creating a positive and welcoming environment. We value teamwork, respect, and integrity, and are looking for someone who shares these values and is passionate about helping others. Responsibilities: Greet and check in patients, ensuring accurate and complete patient information. Collect copays and patient balances as needed. Manage appointment scheduling. Answer phone calls and respond to patient inquiries or direct them to the appropriate department or healthcare professional. Collect and update patient information. Assist with administrative tasks such data entry and maintaining patient records. High school diploma or equivalent. Prior experience in a customer service or administrative role, preferably in a healthcare setting. Excellent interpersonal and communication skills. Strong attention to detail and organizational skills. Ability to multitask, prioritize tasks, and work in a fast-paced environment. Proficient in computer skills and ability to learn new software systems. Monthly performance bonus Medical, dental, vision insurance

STD/LTD