Senior IVR Consultant(CCAI) (Charlotte)

Role : Senior IVR Consultant

Work Location: Charlotte, NC (PREFER LOCALS) ONSITE

Contract duration : 12+ Months

Key Responsibilities:

Skills Required:

Knowledge and Experience in IVR , Conversation AI fundamentals and concepts.

Experience with enterprise contact center tools like Avaya , DRM(ICX) ,GECX CX Agent Studio , Google Cloud CES (Customer Experience Solutions), and Dialog AI.

Experience and knowledge in Google Eval engine.

Understanding of ASR (Automatic Speech Recognition), TTS (Text-to-Speech), and basic Natural Language Processing (NLP), LLM Intent and Analytics

Solid grasp on fundamentals of REST and SOAP APIs

Experience and desire to work in a Global delivery environment

Experience in participating and leading Project Governance Meetings with the customer involving project level and service level metrics

Experienced in work allocation, team management, and status reporting

Good to have:

Experience in utilizing and working with AI tools like Kiro , Claude.

Minimum years of experience : 10 years

Thank you,

Bharath M

Account Manager

Astir IT Solutions, Inc - An E-Verified Company

Email: View email address on apply.placed-app.com

Direct : View phone number on apply.placed-app.com*806

50 Cragwood Rd. Suite # 219, South Plainfield, NJ 07080