Customer Service Logistics Coordinator

Customer Service Logistics Coordinator Location: Devon, PA or West Chester, PA At Johnson Matthey, your work will matter. As a Customer Service Logistics Coordinator you’ll join a world leader in platinum group metals with over 200 years of history. Using advanced metals chemistry, you’ll help tackle the world’s biggest challenges — cutting emissions, powering modern life and supporting life‑saving technologies — by applying, refining and recycling metals that matter for a healthier, more sustainable, circular future. Roles and Responsibilities Planning and processing outbound shipments from the United States, ensuring all documentation and quotations meet regulatory and trade compliance requirements. Coordinating order-to-shipment execution, including shipment scheduling and alignment with customer delivery requirements. Reviewing demand variances and ensuring accurate demand signals are reflected in ERP/MRP systems. Partnering with Planning, Quality, Warehouse, Project Management and Commercial teams to support customer commitments. Monitoring on-time delivery performance, analysing delays, identifying root causes and escalating risks where required. Acting as a logistics advisor on customs, incoterms and route changes, ensuring compliant outbound finished goods movements. Key Skills & Qualifications Bachelor’s degree in Logistics, Industrial Engineering or related discipline. Experience in manufacturing or supply chain operations with working knowledge of ERP/MRP systems. Understanding of import/export regulations, customs processes and global trade compliance. Strong organisational and analytical skills, with a high level of accuracy and attention to detail. Ability to manage multiple priorities while maintaining a customer‑focused approach. Clear and effective communication skills, with the confidence to collaborate across functions. Even if you only match some of the skills, we’d love to hear from you to discuss further! Benefits Retirement Savings (401K Match, plus an additional Employer Contribution) 20 days annual PTO (varies for shift-based roles) Life and Disability Insurance Health Insurance (Medical, Prescription, Dental and Vision) Voluntary Benefits Wellbeing Programs and Incentives Tuition Assistance Parental Leave Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief. #J-18808-Ljbffr