Operations Supervisor

Join Our TeamMetro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs.Reporting to the Operations Manager, the Operations Supervisor will be responsible for all facets of the operations on the shift. This involves leading all aspects of health and safety, operational performance, customer relations, continuous improvement, and people development.Candidate must have E-Commerce ExperienceResponsibilities:Schedule the labor requirements for the shift to ensure production goals are met within the budgeted cost structure.Complete shift briefings to ensure the effective communication of relevant information to all employees.Assign and follow up with operators and warehouse staff on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion,Ensure the sequences of orders are picked based on priority shipments and priority customers therefore reducing extensive waiting times for drivers, RUSH loads and late deliveries,Hold Team Members accountable for ensuring proper picking and packing procedures are followed and that all production meets or exceeds Client’s quality standards.Monitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift.On a daily basis approve all labour hours using agile in adherence with company policies, maintaining accurate record keeping ensuring proper payment of employees for the shift and cost allocation to customer accounts.Provide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation.Maintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate.Maintain a clean and safe work environment.Fulfill the duties of a supervisor under the Occupational Health and Safety Act including safety, violence and harassment laws.Accountable for the monitoring, achievement and improving of Performance/Activity Indicators (KPIs & KAIs) pertaining to operational efficiency, quality and safety within the facility.Assumes additional related responsibilities as required.Experience:Five (5) years Distribution experience (3PL experience would be an asset)At least two (2) years supervisory experience, preferably in a 3PL Operations roleComputer literacy in MS software.Proficiency with Warehouse Management Systems (WMS)Exemplary attendance and punctualityRequirements:Strong working knowledge of warehouse operations and leadershipTime management skills and the ability to delegateExcellent leadership and organizational skillsStrong communication and interpersonal skillsProficiency in Microsoft Office and data entry softwareExcellent analytical and problem-solving skills – solution orientedAdequate knowledge of warehouse data systemsOutstanding customer service skills and leadershipAble to conduct effective dock meetings with all warehouse personal & motivate staffAbility to train employees on new proceduresProviding feedback on group and individual performance to management according to standard operating proceduresAbility to provide constructive criticismAbility and desire to learn new methods and systemsParticipating in the hiring, evaluating, training, restructuring, and occasional termination of team membersCompetencies:Customer CentricityFostering CultureCollaborationProblem Solving & Decision MakingManaging Through ChangeDeveloping Self & OthersPlanning & Results OrientationCommunicationAlways Improving MindsetBusiness & Financial SavvyWhy Join Us?Work in an environment where safety is our first priorityThe opportunity to build a career with a growing companyMedical, dental, and vision coverage for you and your familyLife and disability insuranceWellness programs to support your family’s well-beingA Retirement Savings 401k Program with company matchCompany team wear allowanceCompany sponsored social eventsCommunity volunteeringWe are hiring for all shifts