Digital Experience Assistant

Title: Digital Experience Assistant

Salary Range: The anticipated base salary range for this position is $27 to $29 hourly. Exact salary depends on several factors such as experience, skills, and budget.


What You'll Be Responsible For:

We're looking for an exceptionally organized, highly collaborative team member who thrives in an agile, fast-paced environment. The Digital Experience Assistant provides day-to-day support across the Vince.com ecommerce business, with a primary focus on product lifecycle management and digital product roadmap execution. This role supports execution across product setup, promotions and digital product implementation to ensure a brand-aligned and seamless user experience.


This role partners closely with the Digital Experience Assistant and Digital Product Associate, along with cross-functional teams to ensure seamless site operations, engaging customer journeys, and strong execution of launches, promotions, and ongoing site activities.


Digital Experience

• Help to manage Vince's product catalog in Salesforce Commerce Cloud across eCommerce and outlet
• Support the entire product lifecycle from initial set up, to markdowns and site clean ups
• Support client services with product-related inquiries and overall product maintenance
• Manage relationships with key cross-functional partners to receive product information such as imagery, copy, and pricing in a timely manner and resolve product set-up issues
• Support digital merchandising
• Assist with QA for promotions and site enhancements
• Execute site search optimization techniques
• Continually assess Vince's digital experience and provides recommendation on that could be improved (in terms of brand expression, customer experience, sales drivers)

Digital Product

• Support the Digital Product Associate in executing the product roadmap for site experience
• Assist in writing clear product requirements, user stories, and acceptance criteria for new features, fixes and optimizations
• Support in tracking, testing, and validating feature releases to ensure quality and expected functionality
• Support in testing and implementing A/B tests to validate user experiences before implementing broader rollouts
• Assist in search engine optimization (SEO) efforts, including crafting page headers, meta descriptions, and supporting keyword and phrase tracking to improve content visibility and performance.
• Collaborate with cross-functional partners such as Site Experience, Creative, Marketing, and Technology teams to gather, review, and prioritize requirements to ensure transparency, alignment, and timely delivery of roadmap initiatives

Qualifications/Experience We're Looking For:

• Bachelor's Degree in related-field
• At least one year of E-commerce experience, Salesforce Commerce Cloud Experience preferred; experience with Jira, or Adobe Analytics is a plus
• Extremely detail-oriented with excellent project and time-management skills
• Agile and ability to adapt to change quickly, with an ability to balance multiple initiatives and prioritize effectively in a fast-paced environment
• Computer proficiency with MS Office: Outlook, Excel, Word, PowerPoint
• Ability to communicate effectively and collaborate with several cross-functional teams
• Deep interest in the digital space and understanding trends and innovations

Benefits at Vince:

• Robust healthcare options for medical, dental, vision, flexible spending, and health savings account with employer funding
• 401(k) with employer match
• Generous paid time off plans for vacation, sick, and personal, volunteer time, as well as company holidays
• Hybrid and flexible work options available for roles that can be done remotely
• Clothing allowance & merchandise discounts
• $400 annual gym reimbursement
• Monthly data/phone stipend for eligible roles
• Mental health support tools and telehealth psychology and psychiatry
• Family and caregiving benefits including a competitive paid parental leave program as well as supplemental infertility coverage
• Life, accidental death & dismemberment, short-term disability, and long-term disability insurance
• Supplemental hospital indemnity, specified disease, and accident coverage
• Pre-tax commuter benefits including transit and parking
• Discounted pet, home & auto, and legal insurance

V Opco, LLC is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, national origin, disability, genetic information, age, or military or veteran status or any other status protected by applicable federal, state or local law. V Opco, LLC also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws.