Production Scheduler

Production Scheduler

Polyconcept North America (PCNA) is the industry's biggest and most diverse offering of promotional products and decoration services. At PCNA, we don't just create products we inspire brand experiences. Join our team and be part of a company where you can make a mark, build something meaningful, and grow in your career while helping brands leave lasting impressions.

The Production Scheduler and Expeditor is responsible for coordinating and prioritizing production workloads to ensure on-time delivery and high customer satisfaction. This role serves as a key liaison between Internal Operations, Production, Shipping, and Warehouse teams, with a strong focus on expediting urgent and same-day customer requests.

Key Responsibilities:

• Schedule and manage production workloads within the system.
• Support production planning activities to meet customer delivery requirements.
• Maintain accurate data in ERP systems and spreadsheets.
• Process and review production operation reports as needed.
• Provide expediting support between Internal Operations and Production/Shipping/Warehouse teams.
• Ensure all Same Day and Urgent Customer Requests are prioritized and expedited through the system.
• Manage order updates requiring production order label changes.
• Follow up on order status updates to ensure timely progression.
• Assist Internal Operations with product decorating and production-related questions.
• Locate, review, and understand all pertinent work order details.
• Communicate proactively with customers when orders do not ship as requested.
• Maintain a strong understanding of workflow from Internal Operations through Production, Packing, and Shipping.
• Communicate critical information to Supervisors and cross-functional teams to ensure job quality and on-time delivery.
• Support other departments or perform additional duties as assigned by supervisors or management.

Skills and Knowledge:

• Ability to multitask and manage competing priorities.
• Highly organized with excellent attention to detail.
• Ability to work independently as well as collaboratively in a team environment.
• Customer-service-oriented mindset with strong follow-up skills.
• Excellent written and verbal communication skills.
• Ability to positively interact with multiple departments across the organization.

Minimum Qualifications:

• High School Diploma or equivalent required.
• English required; bilingual skills preferred.
• 13 years of experience in production scheduling, expediting, manufacturing operations, logistics, or a fast-paced operations environment
• Computer proficient with experience entering, updating, and validating data in ERP or order management systems
• Proficiency in Microsoft Office, specifically Excel (sorting, filtering, basic formulas)
• Basic understanding of production or warehouse workflows (order release, production, packing, shipping)
• Experience working with deadlines and time-sensitive orders, including same-day or urgent requests
• Ability to interpret work orders, production reports, and order statuses

Schedule: MondayFriday | Day Shift (Flexible)

PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws.

Fraud Disclaimer: PCNA is aware of recruitment scams in which individuals are falsely claiming to represent our company and/or our employees. All legitimate communication from PCNA will come from our Applicant Tracking System, LinkedIn Recruiter, or a verified PCNA email address ending in @pcna.com. We do NOT conduct interviews via instant messaging platforms like Skype or request sensitive personal information early in the hiring process. If you receive a message that seems suspicious, we recommend verifying its legitimacy and immediately reporting any fraudulent activity.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.