Service Staff

Service Staff

Reports to: Food & Beverage Director

Status: Non-Exempt

Job Type: Full-time, seasonal

Pay Rate: Mountaintop's actual rate of pay will be determined during the hiring process.

Position Summary: The Service Staff is to effectively serve food and beverages to members and their guests in a friendly, courteous, timely manner and to adhere to Mountaintop Golf & Lake Club standards and assist with club event execution.

Essential Duties and Responsibilities include the following as well as other duties and responsibilities that may be assigned:

• Ensure that all members and their guests are greeted promptly upon arrival in the dining room.
• Ensure that all amenities are in order and ready to be presented to our members and guests and maintain this standard throughout the day.
• Must have complete knowledge of all menu items including the preparation of those items.
• Ensure proper set-up and maintenance of the service station, tables, common areas throughout the dining room, outside patios, and the club house.
• Maintain par levels in the service station to include polished silverware, polished glassware, ashtrays, straws, folded napkins, sugars, iced tea, lemonade, and fresh coffee.
• Knowledge and adherence to all uniform and grooming requirements be professional in both appearance and manner at all times.
• Knowledge and adherence to all schedules, staff privileges, policies, and mandatory staff meetings.
• Comply with county health requirements.
• Polite and courteous telephone conduct as it is a direct reflection of the club and should always be handled with the highest degree of professionalism.
• Establish and maintain effective channels of communication with the members, supervisors, managers, co-workers, guests, vendors, and all other business contacts.
• Use equipment and materials in a safe and acceptable manner; follow common sense safety in all job activities.
• Conduct oneself in a manner reflecting credit to the Club and encourage others to do the same.
• Complete assignments on or ahead of schedule.
• Interpret, learn, and respond to instructions for new situations, procedures, or methods.
• Show daily ability to be at work at scheduled time, including being prepared to work on time after breaks, meal periods, and other authorized absences from work.
• Effectively present information and respond to questions from members, guests, employees, and managers.
• Must be even tempered and team spirited.
• A good sense of humor is desirable.
• Run food, maintain, and bus tables to Mountaintop dining room standards.
• Clean and maintain fireplaces and heaters throughout shift.
• Clean and maintain trays and server station.
• Banquet set-up and breakdown.
• Polish silverware and glassware.
• Work various hours, holidays, weekends, and long hours on feet.

Qualifications:

• Excellent interpersonal and customer service skills.
• Well-organized with ability to take and place food and beverage orders accurately.
• Ability to operate point-of-sale systems.

Education and Experience:

• Must be at least 18 years of age in order to serve alcoholic beverages.
• Previous experience as a server preferred.
• High School diploma or equivalent.

Physical Requirements:

• Prolonged periods of standing and walking.
• Must be able to lift, balance, and carry trays of food weighing up to 25 pounds.