Associate Director, Field Reimbursement, Eye Care

Job Description This role is field-based, and candidates should live within a reasonable distance from the primary city. Talent will be hired at a level commensurate with experience. Candidates may live in the following cities: Seattle, WA; San Francisco, CA; Los Angeles, CA; Phoenix, AZ; Minneapolis, MN; Dallas, TX; Houston, TX. The Eyecare Field Reimbursement Associate Director leads a regional team of FRMs responsible for delivering compliant, field-based access and reimbursement support to eye care providers and their office staff. This role ensures the team effectively educates customers on coverage, coding, billing, payment, product acquisition, and affordability topics for the Eyecare buy-and-bill brands to help facilitate appropriate patient access to AbbVie therapies. The Associate Director partners cross-functionally with Sales, Patient Services, Market Access, and other internal stakeholders to align field execution, identify access barriers, and support the development and deployment of reimbursement resources and strategies. This leader is accountable for leading, coaching, developing, and managing the regional FRM team to achieve business objectives while maintaining the highest standards of compliance and customer support. Responsibilities Lead, coach, and develop a regional team of Field Reimbursement Managers to ensure effective field execution and consistent delivery of buy-and-bill product reimbursement and access support. Provide regular field coaching and performance feedback to strengthen team capability and execution. Ensure FRMs deliver accurate, compliant support regarding coverage, coding, billing, payment, product acquisition, and affordability. Partner with cross-functional stakeholders to support access strategy, field execution, and customer education initiatives. Monitor team activity, capacity, and performance using available analytics, reporting tools, and business reviews. Identify skill gaps and implement development plans, training support, and coaching interventions as needed. Maintain direct engagement with key accounts and customers when appropriate to resolve complex access or reimbursement issues. Communicate field insights, trends, and barriers to internal partners to support broader strategy and continuous improvement. Support hiring, onboarding, coaching, and ongoing talent development for direct reports. Ensure all field activities align with AbbVie policies, approved ways of working, and applicable compliance requirements. Qualifications Bachelor's degree required; Master’s degree preferred. Minimum 5 years of experience in coverage, coding, managed healthcare, and/or market access in neuroscience in Managed Health Care, Payer Account Management, Field Reimbursement Manager or equivalent role. Minimum 3 years of experience leading field teams, successful team coaching, management and personnel development experience. Experience in eye care, specialty products, physician-administered therapies, buy-and-bill, or specialty pharmacy preferred. Demonstrated knowledge of reimbursement processes, payer policy, and access dynamics. Proven ability to manage complex customer situations with sound judgment and strong compliance awareness. Strong leadership, coaching, and team development skills. Deep understanding of coverage, coding, billing, and reimbursement support processes. Strong communication, presentation, and relationship-building skills. Ability to collaborate effectively across multiple internal functions. Analytical thinking and problem‑solving skills. High level of integrity, emotional intelligence, and professionalism. Ability to travel extensively within the assigned geography. Driving a personal auto or company vehicle or truck, or powered handling equipment. Valid driver’s license and ability to pass pre‑employment drug screening and meet safe driving requirements. Must satisfy all applicable health care industry representative credentialing requirements to gain and maintain entry into facilities and organizations in the assigned territory; eligible to obtain required credentials. Benefits and Compensation The compensation range described below is the range of possible base pay compensation that the company believes in good faith it will pay for this role at the time of this posting based on the job grade. Individual compensation paid within this range will depend on many factors including geographic location, and may ultimately pay more or less than the posted range. This range may be modified in the future. We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. This job is eligible to participate in our long‑term incentive programs. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer / Veterans / Disabled. US & Puerto Rico only — to learn more, visit US & Puerto Rico applicants seeking a reasonable accommodation can learn more: #J-18808-Ljbffr