Customer Service Agent - Logistics Industry

$20 - $23 per hour

Express Employment Professionals Defunct

Job Full Description

Customer Service Agent
NE Portland, OR
MON-FRI 0900-1700
$20.00-$23.00/hr, if logistics experience $23.00-$25.00/hr

Seeking Customer Service Agent with data entry, phone, and Excel skills. Provide top-notch customer service, manage requests, and support various tasks. 2 years of experience required. Apply today!

**Essential Functions:**
- Professionally and promptly answer phones and respond to email requests.
- Provide quick turnaround on quotes (within 30 minutes).
- Coordinate customer/agent/station requests for follow-up.
- Handle various customer service tasks, including returns, address changes, tracking shipments, and more.
- Accurately input pickup/quote data.
- Ensure routing/dispatch is informed of special instructions and cut-off times.
- Communicate with customers, sales, and other departments to resolve issues.
- Research and report on shipments for corporate and accounting needs.
- Familiarity with TSA regulations.
- Collaborate with other departments as needed.
- Utilize resources and tools effectively.
- Complete assigned duties and be available for overtime and weekend on-call rotations.

**Skills/Competencies:**
- Minimum typing speed of 35 WPM.
- Intermediate Excel and Word proficiency.
- Strong written and verbal communication skills.
- Deadline management.

**Education:**
- High School Diploma or equivalent.
- Relevant certifications, if applicable.

**Experience:**
- 2 years of recent and steady customer service experience required, logistics or airline industry experience strongly preferred.

Join our team and contribute to our commitment to excellent customer service. Apply today and be a vital part of our dynamic organization.

Portland (East), OR
1003
10011 SE Division
Suite 102
Portland, OR 97266

Apply

Vacancy posted 5 days ago

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