Lead Medical Receptionist - Dermatology (Marietta, GA)

Lead Medical Receptionist

We're seeking a friendly, organized, and dependable Lead Medical Receptionist to join our North Atlanta Dermatology office in Marietta, GA. This is an in-office, patient-facing role that supports daily front desk operations while serving as a point person for escalated patient concerns, provider needs, and office coordination.

This is a full-time, onsite medical receptionist role with the following schedule:

Monday-Thursday: 8:00 AM–5:00 PM (1-hour lunch)

Friday: 8:00 AM-4:00 PM

Location & Travel Details

Primary Location: Marietta, GA (home office)

Training: First 2-3 months in our Duluth office (mileage reimbursement provided)

Occasional Travel: To our Cumming dermatology office for coverage as needed (mileage reimbursement provided)

Why Join North Atlanta Dermatology?

North Atlanta Dermatology is a growing, multi-site dermatology practice committed to high-quality patient care and professional development. Team members receive hands-on training, ongoing education, mentorship, and internal growth opportunities across our clinical and administrative teams.

Responsibilities

We are seeking a professional, bright, and enthusiastic person with excellent people and communication skills. You will play a vital role not only in the efficient operation of our practice but will also help to shape patient experience through your friendly, professional, and attentive interaction with each patient. You will coordinate the flow of patients through the office, assist patients with payments, help with billing and insurance information, schedule appointments, maintain patient charts as well as various other administrative tasks.

The Front Desk Receptionist is responsible for greeting patients and completing their check-in and check-out process. The Receptionist will enter new patient information into the computer and review patient charts for accuracy and verification, ensure all signatures have been obtained, and collect payments as necessary.

Duties/Responsibilities:

• Greet each patient in a pleasant and professional manner.
• Takes care of ordering in the office
• Handle patient issues/provider concerns
• Oversee the workflow of front and back office
• Screen calls, schedules appointments and referrals.
• Take accurate, concise phone messages.
• Enter complete patient demographics when making appointments.
• Evaluate chart data to verify all information has been received, completed and signed.
• Check-in and check-out patients.
• Track patients in the reception area and communicate with patients as needed.
• Proactively collect patient payments.
• Update product inventory weekly.
• Always treat patients with dignity and empathy.
• Fulfill inventory orders.
• As closer – run end of day reports & balance payment totals.
• Distribute incoming reports and correspondence in patient charts.
• Ensure all phone messages, faxes, and interdepartmental mail are addressed immediately.

• Assist other staff as needed.
• Other duties assigned as deemed necessary by management.

Qualifications

Education and Experience:

• High School Graduate or GED (required).

• 1-3 years recent experience as a Medical Receptionist in a clinical or surgical setting (preferred).
• Previous experience in Dermatology (preferred)

Skills/Abilities:

• Excellent customer service and communication skills.
• Knowledge of HIPAA standards.
• Must be able to manage multiple tasks simultaneously.
• Excellent organizational and time management skills.
• Ability to function well in a fast-paced and at times stressful environment.
• Detail-oriented
• Working knowledge of multi-line phone system.
• Able to operate standard office equipment (i.e. computer, fax, copier, scanner, etc)
• Intermediate computer skills and experience in EMR utilization
• Fluent in English.
• Ability to sort and file materials correctly alphabetically or numerically.
• Ability to travel to and provide coverage for other local offices as-needed.

Physical Requirements:

• Sitting, some standing, stooping and reaching.
• Manual dexterity sufficient to operate a keyboard.
• Correctable vision to 20/20 and hearing within a normal range for telephone contacts.
• Lifting and carrying up to 30 pounds.

Licensure/Certifications/Education

Full time employees (defined as regularly working at least 30 hours per week) are eligible for the following benefits:

• Medical, Dental & Vision insurance – effective 1st of the month after date of start
• Short-term and long-term disability, Voluntary life (employee, spouse, and child), Critical Illness, and Hospital Indemnity – Effective the 1st of the month following date of hire
• Company provided Basic Life/AD&D insurance
• Paid time off
• Paid holidays
• Retirement Savings account
• Employee discount on cosmetic services and products