Director of Technology Strategy & Operations

Job Description

Job Description

SRI Resources has an immediate, direct hire, permanent job opportunity for a Director of Technology Strategy & Operations with a major corporation in Longwood, FL. Position Summary: The Director of Technology Strategy and Operations bridges business strategy and technical execution, ensuring our technical services organization delivers measurable client outcomes while improving operational excellence.
This leader oversees technology operations, project delivery, consulting engagements, resource planning, service quality, and organizational transformation. The position connects business strategy, process design, technical execution, managed operations, user adoption, and continuous improvement.
The Director participates across the client lifecycle—from discovery and pre-boarding solution development to onboarding oversight and quarterly business reviews—with an emphasis on understanding business needs rather than simply selling technology services. Primary Responsibilities: Technology Operations Leadership:

• Lead the day-to-day operations of our engineering, managed services, security, project delivery, and consulting teams.
• Establish and improve operational processes, service standards, escalation workflows, and accountability structures.
• Balance priorities across projects, support services, consulting engagements, strategic initiatives, and continuous improvement efforts.
• Monitor team capacity, resource allocation, utilization, and delivery performance.
• Ensure consistent service quality and operational excellence across all technical functions.

Business Transformation Leadership:

• Conduct discovery calls with prospects generated by marketing to understand their business operations, objectives, challenges, and IT needs.
• Explain service offerings and how they align with each prospect's business goals.
• Sell preboarding projects, conducted by the Change Management Consultant, that deliver a business analysis, technology recommendations, a transformation roadmap covering infrastructure and user support, and a budget for infrastructure onboarding.
• Monitor onboarding progress with the delivery team to ensure milestones, budgets, and client expectations are met.
• Attend quarterly business reviews with the Change Management Consultant and Technical Service Manager to review service performance, roadmap progress, and upcoming transformation initiatives.

Strategy and Planning:

• Work with the team to translate executive business objectives into actionable technology initiatives for clients.
• Create strategic roadmaps, implementation plans, budgets, and resource forecasts.
• Establish governance models and operational frameworks that support scalable growth.
• Facilitate executive planning sessions and strategic technology reviews.
• Evaluate emerging technologies and recommend investments that support business objectives.

Technical Delivery Management:

• Oversee successful delivery of consulting engagements, projects, and managed services.
• Ensure projects are properly scoped, staffed, tracked, documented, and closed.
• Establish delivery methodologies, project standards, quality controls, and review processes.
• Coordinate architects, engineers, consultants, vendors, and stakeholders across multiple initiatives.
• Drive accountability for timelines, budgets, quality standards, and business outcomes.
• Ensure successful transition of implemented solutions into ongoing operational support.

Process Improvement and Operational Excellence:

• Create repeatable consulting, implementation, and delivery frameworks.
• Conduct root-cause analysis for recurring operational and client service issues.
• Develop standard operating procedures, playbooks, templates, and governance models.
• Improve service delivery consistency, operational maturity, and organizational scalability.
• Use operational metrics and performance data to drive continuous improvement.

People Leadership and Team Development:

• Recruit, mentor, coach, and develop technical managers, engineers, consultants, and service personnel.
• Establish clear career paths, professional development plans, and performance expectations.
• Build leadership capabilities within the technical organization.
• Foster a culture of ownership, accountability, collaboration, innovation, and continuous learning.
• Ensure team members understand the business purpose behind the technology they support and implement.

Client and Executive Engagement:

• Serve as a trusted advisor to client executives and business leaders.
• Lead executive business reviews, roadmap discussions, and transformation workshops.
• Present recommendations, risks, priorities, and opportunities in business-focused language.
• Facilitate organizational alignment across technical, operational, and executive stakeholders.
• Support business development efforts through assessments, solution design, strategic planning, and client presentations.

Qualifications: Education:

• MBA strongly valued, but extensive relevant experience may be considered in lieu of the MBA. The original description also specifies a bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.

Required Experience & Capabilities:

• 10 years of leadership experience in technology operations, IT services, consulting, engineering, project delivery, digital transformation, or business transformation environments.
• Experience leading cross-functional teams responsible for managed services, projects, consulting engagements, and technical operations.
• Demonstrated ability to align business objectives with technology investments and organizational change initiatives.
• Experience managing operational metrics, budgets, staffing, forecasting, and resource planning.
• Strong facilitation, executive communication, stakeholder management, and strategic planning skills.
• Experience leading organizational change, business process improvement, and technology adoption initiatives.
• Working knowledge of Microsoft 365, Azure, cybersecurity, automation, business applications, data platforms, and AI technologies.
• Hiring clarification: substantial career experience in consulting or as a vCIO is a key target profile.

Preferred Qualifications:

• Experience within a consulting firm, professional services organization, managed services provider, or technology transformation practice.
• Experience designing operating models, governance frameworks, and service delivery organizations.
• Certifications in project management, change management, agile delivery, business process improvement, or Microsoft technologies.
• Experience leading Microsoft-centric transformation programs.
• Experience presenting to executive leadership teams, boards, or ownership groups.
• Demonstrated success scaling technical teams and improving organizational maturity.

Critical Competencies:

• Strategic Thinking
• Operational Leadership
• Business Process Improvement
• Consulting and Facilitation
• Technology Strategy
• Change Management
• Service Delivery Management
• Executive Communication
• Financial and Operational Planning
• Team Development
• Continuous Improvement
• Client Relationship Management

Key Performance Indicators: Client Transformation Outcomes

• Adoption rates of implemented solutions
• Measurable workflow improvements
• Reduction in manual effort
• Client satisfaction and retention
• Strategic roadmap completion

Operational Performance

• Project delivery performance
• Onboarding completed on schedule and within budget
• Service quality metrics
• Escalation reduction
• Technical debt reduction
• Documentation and process maturity

Team Development

• Employee retention
• Certification and training progress
• Leadership development
• Cross-functional collaboration

Business Results

• Gross margin performance
• Utilization targets
• Services growth
• Discovery call to pre-boarding conversion rate
• Pre-boarding to support agreement conversion rate
• Consulting and transformation revenue
• Delivery profitability

Work Environment & Benefits: Onsite in Longwood, FL. Benefits include medical, dental, vision, 401(k), PTO, and Microsoft certification training.