Global Transition Lead- Portfolio Solutions

Global Transition Lead - Enterprise Portfolio Solutions

What this job involves

The Global Transition Lead – Portfolio Solutions is charged with executing new business transitions, account expansions, stabilization, optimization and transformation programs for JLL Portfolio Solutions. The role works collaboratively with the Client, Sales, Commercial, JLL Portfolio Services divisions and other workstreams to provide comprehensive client onboarding services to ensure client delight. This role is expected to lead multiple client onboards at one time, both directly and through a team. The Global Success leader must be a strong change leader for large, key client transitions, a team player, and work with other members of the business to meet key performance indicators required by the contract. Demonstrated experience in managing complex projects to successful outcomes is paramount, as is the ability to think strategically, act proactively, and with a sense of urgency.

Primary Responsibilities

• Act as the primary layer of engagement with client leadership and early onboarded account leadership.
• Oversee the transition plan to ensure it aligns with client expectations.
• Coordinate and collaborate with workstream leads (HR, Lease Administration, Consulting, Transaction Management/Brokerage, Commercial, Business Technology) to ensure proper accountability.
• Ensure all workstream leads actively participate during transition and provide required information promptly.
• Define and align transition scope relative to contractual documents, escalating scope differences or change requests appropriately.
• Monitor progress toward implementation date and escape as required to stay on schedule.
• Ensure effective handover from transition to account team and clarify roles and responsibilities as stabilization phase begins.
• Maintain accountability for key transition, stabilization and optimization protocols throughout the onboarding process.
• Clarify and communicate onboarding objectives, client expectations, deliverables and success criteria.
• Communicate proactively with all key stakeholders throughout the transition.
• Identify risk and develop timely solutions to mitigate that risk.
• Lead transition meetings and facilitate progress, issue and risk identification.
• Monitor and manage the transition budget.
• Lead stabilization and optimization process after transition.
• Create stabilization and optimization plans to complete contractual obligations post Go‑Live.
• Lead the completion of the optimization plan with account team and workstreams.
• Lead transition support for sales pursuits, create content for written responses, attend presentations, yellow pad sessions and sales pipeline calls.
• Lead process improvement initiatives and work with leadership to bring efficiency to the onboarding process.
• Build long‑term partnerships with Division Presidents, Managing Directors, Account Directors and Leasing Advisory leaders to support new client onboarding.
• Facilitate change management activities with cross‑functional stakeholders to ensure adoption; support preparation of change management strategies.

Key Performance Measures

• Transition scope: clarify scope before onset and keep aligned with schedule and budget.
• Transition schedule: deliver project on time.
• Transition budget: control costs within agreed budget.
• Customer satisfaction: reflect end‑user satisfaction and continuous improvement.

Skills

• Exceptional communication and active listening; articulate messages to diverse audiences.
• Strong cultural alignment, ethical standards and collaborative mindset.
• Strategic orientation, bias toward transformation and execution.
• Inspirational leader balancing control and influence; operates with urgency.
• Decisive and willing to take calculated risks.
• Influencing and teamwork: influence others and work collaboratively across levels.
• Project management leadership: structure, staff and manage projects and teams with clarity and timely execution.
• Analytical problem‑solving with root‑cause focus.
• High perseverance, resourcefulness, flexibility, adaptability and resilience.

Required Qualifications

• Experienced former Account Directors or senior leaders of large accounts that have successfully onboarded, renewed, or expanded with former clients.
• Bachelor’s degree in Business, Finance, Information Technology or related field.
• 10–15 years of experience with continuous improvement and/or business partnering.
• Solid program management and problem‑solving skills with strategic and tactical focus.
• Strong organizational skills, detail oriented and process‑driven, oriented toward continuous improvement.
• Exceptional analytical/problem‑solving ability.
• Comfortable interacting with people at all levels and managing stakeholder expectations.
• Ability to work directly with key stakeholders to gather and interpret functional requirements.
• Experience working with subject matter experts across service lines.
• Relationship‑building skills to influence results consistently.
• Proactive and self‑directed work habits.
• Time management skills to handle multiple projects.
• Leadership qualities including conflict/issue resolution.
• Ability to travel 20–30% of time.

Preferred Qualifications

• Account or transformation management leadership experience.
• Change management certification (Prosci or LaMarsh).
• Hybrid role; open to any region with proximity to a JLL office.

Compensation

Estimated compensation: $225,000 – $275,000 USD per year.

Location

On‑site – Chicago, IL; Dallas, TX; Los Angeles, CA; New York, NY; San Francisco, CA.

Visa Sponsorship

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Equal Employment Opportunity Statement

Jones Lang LaSalle is an Equal Opportunity Employer and is committed to providing reasonable accommodations to individuals with disabilities.

Application Status

Accepting applications on an ongoing basis until a candidate is identified.

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