Field Service Manager

Job Description

Job Description

Field Service Manager — San Antonio / Converse

Location: Converse, TX (Service territory centered in San Antonio and surrounding region) Employment Type: Full-Time | Monday–Friday

Compensation: Salary + Performance Bonus

Help Us Keep Building a Growing Market

We're looking for a Field Service Manager to lead and expand our operations in the greater San Antonio area. This is a leadership role in an active, growing operation — not a startup from scratch, but still very much a market with momentum to build on.

About This Role

Transwest Mobile Truck Repair is growing its presence across the San Antonio area, and we need the right person to lead that effort forward. This role serves a territory centered in San Antonio and extending across the surrounding region. Our operation here is established and gaining traction — with technicians in the field, an active customer base, and real opportunity to scale further. There is still plenty of room to shape how we operate locally and put your mark on the market.

This is a field-based, mostly remote role. You will be managing day-to-day operations, supporting and growing a technician team, owning the customer relationship, and making decisions independently. Leadership will back you up, but you'll have the autonomy to run your market.

This role is best suited for someone who is energized by driving growth and thrives with a high degree of independence. Candidates who prefer close day-to-day supervision or a fully-scripted operational environment may find this role is not the right fit at this time.

Responsibilities

• Lead and grow a team of field service technicians across the greater San Antonio area
• Manage daily field operations — scheduling, dispatch, workload prioritization, and service quality
• Serve as the senior point of contact for fleet customers, handling escalations with professionalism and urgency
• Conduct field visits and quality checks across the greater San Antonio area and surrounding region
• Monitor team performance metrics and provide hands-on coaching and development
• Support hiring, onboarding, and training as the team continues to grow
• Coordinate with internal departments — logistics, sales, and customer service — to keep operations running smoothly
• Track equipment, parts, and inventory and ensure proper documentation and service records
• Continue building on the operational standards, culture, and reputation of our San Antonio area operation

Qualifications

• Proven experience in a field service or operations management role — ideally in a mobile service, fleet, or equipment service environment
• Experience managing or leading a field team with minimal on-site supervision
• Strong customer communication skills; comfortable interacting directly with fleet managers and site leadership
• High level of personal accountability — you set your own schedule, follow through without reminders, and communicate proactively
• Technically grounded; able to have credible conversations with technicians and customers about service and repairs
• Familiarity with field service management software; Fullbay experience is a plus
• Valid driver's license with a clean driving record and ability to travel throughout the greater San Antonio area and surrounding region
• Ability to pass background and drug screening

Preferred

• Experience growing or scaling a branch, territory, or operation
• Background in diesel, heavy equipment, material handling, or industrial field service
• Track record of hiring and developing technicians
• Experience where you were the sole manager or senior leader in a geography

What We Offer

• Medical, Dental & Vision
• 401(k)
• HSA with company match
• Life & Disability Insurance
• Paid Time Off & Holidays
• Professional development
• M–F full-time schedule

Transwest Mobile Truck Repair — About Us

Our business is built on recurring service, technician excellence, and long-term partnerships with fleet customers. Since 2009, Transwest Mobile has delivered reliable, high-quality service across multiple states, earning the trust of contractors, municipalities, and fleet operators who depend on us to keep critical equipment running.

We are expanding our service footprint across the San Antonio area and surrounding region, with a focus on reliability, accountability, and measurable value. The person we hire into this role will help take that to the next level locally.

Transwest Mobile Truck Repair is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.