Retail Fulfillment Associate, Glendale Galleria - Flex

Job Overview As a Fulfillment Colleague, you will play a key role in creating a seamless and personalized shopping experience for our omni‑channel customers. This role combines sales floor engagement with back‑of‑house fulfillment responsibilities — selecting merchandise, packing and shipping online orders with care, and assisting with in‑store and curbside pickup. You’ll greet customers with genuine hospitality, resolve issues with professionalism, and ensure each interaction is smooth and positive. Your attention to detail, teamwork, and commitment to operational excellence will help drive sales, strengthen customer loyalty, and support overall store success. This role goes far beyond just being a behind‑the‑scenes support colleague. Here, the customer is at the heart of everything we do — every day, all day. If you’re passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you. Day‑to‑Day Responsibilities Begin each day energized and ready to make an impact, reviewing goals, learning about new products and promotions, and preparing the store for success; receive merchandise, tag items, and organize the stockroom. On the floor, focus on the customer by greeting warmly, actively listening, and resolving issues during curbside pickups or through timely and accurate order fulfillment. Throughout the day maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting any needed merchandise moves. Finish strong by sharing our Loyalty program benefits and ensuring customers have everything they need, often walking the package around and using the customer’s name; wrap up the day by organizing the stockroom, completing orders, and setting the team up for the next day. Support one another with honesty, care, and collaboration to better serve customers and communities. Continuously strive for excellence, improving every day, taking pride in work, achieving sales goals, and learning from each other to deliver store results. Hours and Schedule Full‑time colleagues are typically scheduled to work 30 or more hours per week, while part‑time colleagues are scheduled 12–24 hours per week. All schedules include weekend shifts. Hours are dependent on business needs and colleague availability. Who You Are Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality. Ability to understand and communicate effectively with customers, co‑workers, and supervisors. Read and understand employment policies and safety rules/procedures in English. Comfortable communicating and collaborating with customers and colleagues. Meeting daily sales goal challenges. Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits. Enjoy meeting people, learning about them, and sharing information. Resourceful and eager to start a new venture and can adapt to changing priorities; able to work independently and thrive in team dynamics. Essential Physical Requirements Talking, lifting, constant moving, standing, and reaching with arms and hands. Standing for at least two consecutive hours, lifting at least 30 lbs., stooping, kneeling, crouching, and climbing ladders, reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment. Frequent use of computers and other technology, including handheld equipment, cash register, and the ability to process register transactions. What We Can Offer You We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage, a 401(k) match, paid time off, and eight paid holidays. Grow your career with continuous learning and leadership development. Build community by joining one of our Colleague Resource Groups and volunteering to make a difference. Merchandise discounts. Performance‑based incentives. Annual merit review. Employee Assistance Program with mental health counseling and legal/financial advice. About Us This is a great time to join Macy's! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, or designing a balloon for the Thanksgiving Day Parade, you’ll be part of memorable moments in people’s lives. Equal Opportunity & Legal Statements Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. #J-18808-Ljbffr Macy's