Store Manager - Zales - Kentucky Oaks Mall

Store Manager Title: Store Manager Reports To: District Manager Reporting to this Position: Assistant Store Manager, Jewelry Consultant, Sales Support and Inventory Control Position Summary Reporting to the District Manager (DM), the Store Manager (SM) will lead the day‑to‑day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation and team member growth and development to maximize results. Through personal selling, leadership and coaching, the SM will champion a People First store environment that promotes diversity and inclusion, builds lifetime relationships with customers and delivers a best‑in‑class customer experience. Vision and Purpose Communicates performance expectations and ensures all team members understand how their performance impacts company success. Coaches and develops staff to represent the brand consistently in interactions and visual displays. Supports corporate initiatives and executes strategic plans to produce results, ensuring staff understand how goals will be achieved. Demonstrates professionalism, integrity, honesty and a positive attitude that inspires and motivates others. Customer Obsession Ensures team members and self deliver an exceptional customer experience through training, outreach and clear expectations. Empowers staff to resolve customer issues within established parameters and drives high levels of customer service through follow‑up and outreach. Compiles and follows up on customer requests. Critical Thinking & Innovative Action Attains sales projections and quotas set by the Company and develops strategies to maximize personal and team sales potential. Observes operations to identify successes and improvement opportunities, recognizes strengths, identifies root causes of problems, and coaches staff to correct. Reviews reports, identifies trends and opportunities, and develops plans to address issues. Advises management on competitive merchandising and service needs. Implements initiatives that change behaviors to produce results. Collaborates with nearby Signet store managers for shared objectives and demonstrates the ability to motivate, persuade and influence others. Employee Experience Reinforces the Company’s People First vision by selecting and developing talent for store growth. Provides compelling onboarding, ongoing coaching and development in operations, sales techniques, customer service, product knowledge, inventory control and visual merchandising. Communicates performance expectations, sets actionable goals, monitors progress and encourages open communication. Maintains accurate team member data to ensure eligibility for Total Rewards. Diversity, Equity and Inclusion Establishes a positive, professional work environment where all team members can bring their full selves to work and do their best. Ensures all team members, guests and vendors are treated with respect and valued for their contributions. Communicates, understands and empathizes with others. Performance Excellence Responds promptly and accurately to management directives, merchandise transfers, inventory requests and information requests. Maintains store neatness and cleanliness. Complies with Company policies and presents a professional demeanor. Achieves outstanding sales performance and increased profit margins by controlling discounting, expenses, payroll and repair departments. Schedules a five‑day, 40‑hour work week during non‑peak periods, with flexibility for peak selling periods. Performs additional duties and projects as assigned and maintains consistent regular attendance. Work Schedule During non‑peak periods, managers should aim for a five‑day, 40‑hour work week. Schedule based on the right time to effectively run the business. A combination of opening and closing shifts is scheduled throughout the week, keeping in mind: Operating hours, sales requirements, customer traffic, proper store coverage and time to coach, train and develop your team. NOTE: Hours will increase during peak selling periods. Position Qualifications Education: Minimum of 2 years of college preferred. Experience: At least 3 years of retail sales experience, or 2 years retail sales experience plus a minimum of 1‑year retail management experience. Preference: Candidates with specialty retail or jewelry experience, or who are Diamond Council of America (DCA) certified. Technical and Other Skills: Advanced communication skills (written and verbal), proficiency with MS Office and related tech tools, strong interpersonal and presentation skills, problem‑solving and conflict management skills, professional communication via email, social media, video conference, phone, and text. Organizational skills: Ability to plan, prioritize, meet deadlines and delegate effectively. Reliability: Dependable and able to work independently without immediate supervision. Other: Bilingual skills are a plus. Physical Demands The job requires regular communication and comprehension, standing, reaching with hands and arms, moving between display cases, sitting, stooping, bending, kneeling or crouching as needed, and lifting up to 10 pounds. Visual acuity sufficient to discern differences in gemstone quality is required. Standard workweek includes weekends, evenings, holidays and extended hours. Travel to training sessions and business meetings, including air travel and overnight travel, may be required. EEO Statement Signet Jewelers is an equal‑opportunity employer committed to promoting diversity of all levels of employees. While we appreciate every applicant’s interest, we can only contact those selected for further consideration. #J-18808-Ljbffr