Service Manager

Job Description

Job Description

Automotive Shop Manager / Senior Service Advisor

MDP Automotive | Full-Time | Base Salary + Performance Incentives

At MDP Automotive , we’re building a company where strong leadership, exceptional customer service, and consistent execution create opportunities for everyone.

We’re looking for an accomplished automotive professional ready to take ownership of a shop’s performance, someone who can earn a team’s respect, develop people, drive profitable production, and deliver an outstanding customer experience.

You’ll have a voice in how we improve, responsibility for how your location performs, and an opportunity to grow with a multi-location company.

If you take pride in developing people and producing results, we want to meet you.

You will lead daily operations in a busy, system-driven automotive repair facility. Your responsibility is to keep the shop moving, the team aligned, and customers informed.

This is a hands-on leadership position that requires strong service-advising skills. You should be comfortable presenting recommendations, handling challenging conversations, and helping your advisors close work confidently and ethically.

Your greatest contribution will be building a team that performs consistently under your leadership.

People & Leadership

• Set clear expectations and follow through with consistent accountability.
• Coach advisors on communication, customer relationships, and sales execution.
• Partner with the foreman and technicians to improve production and remove obstacles.
• Lead purposeful huddles and regular coaching conversations.
• Build a culture where people feel supported, take pride in their work, and uphold high standards.

Shop Operations

• Own dispatch, workflow, scheduling, and daily production priorities.
• Match customer commitments to technician capacity and parts availability.
• Identify bottlenecks early and take action before they become bigger problems.
• Maintain process discipline, quality-control standards, and timely vehicle delivery.
• Follow through on customer updates, approvals, and unresolved concerns.

Sales & Customer Experience

• Help customers understand their vehicle’s needs and make informed decisions.
• Build value through clear recommendations, confidence, and trust.
• Support advisors with complex estimates, objections, and closing opportunities.
• Improve sales performance while protecting repair quality and customer relationships.
• Take ownership of concerns and follow through on solutions.

You will use the numbers to guide decisions and coach the team:

• Shop sales and gross profit
• Average repair order and closing ratio
• Technician productivity and billed hours
• Effective labor rate and parts margin
• Car count, workflow, and turnaround time

• Customer satisfaction and retention

Knowing the numbers matters. Knowing how to improve them through people and execution is what makes you a leader.

• Three or more years of relevant automotive management or high-performing service-advisor experience.
• A track record of strong sales results and operational follow-through.
• Experience leading, coaching, and holding people accountable.
• Strong working knowledge of automotive repair, estimating, and shop performance metrics.
• The ability to stay organized and make sound decisions in a busy environment.
• Confidence to address problems directly and humility to accept coaching.
• A desire to take ownership and grow into greater responsibility.

• Competitive base salary.
• Performance incentives tied to measurable results.
• Significant earning potential for strong performers.
• The opportunity to influence your location’s success and help shape a growing company.
• A path toward greater operational responsibility and potential multi-location leadership as the company grows.

Send your resume and tell us what you’ve accomplished. Include examples of sales growth, team development, improved productivity, or stronger shop profitability. Share relevant performance metrics where you can.

If you’re ready to build a team you’re proud of, run a shop customers trust, and produce results you can stand behind, let’s talk.