IT Specialist

Overview The IT Specialist supports Centerline employees by providing help with software, hardware, and technology services. This role focuses on learning company systems, training users, and optimizing technology use. The IT Specialist works with internal and external teams to meet the organization’s technological needs. This role specializes in providing excellence in customer service no matter the circumstances. Responsibilities Train employees on software and applications (Microsoft Office, Adobe, Sophos, Rose Point Navigation Systems, etc.). Manage the helpdesk: log and resolve support issues, coordinate with third parties as needed. Identify recurring support issues, gaps in documentation, and opportunities to improve end-user experience; surface recommendations to the team. Maintain and Inventory company assets: computers, laptops, tablets, printers, scanners, copiers. Follow checklists for onboarding, offboarding, installation, and configuration. Keep asset lists updated in helpdesk software. Perform user lifecycle tasks in Active Directory, Entra, and M365 (account creation, password resets, group and license management). Maintain VOIP phone system: set up extensions, manage voicemail. Work with technology vendors for analysis and problem resolution. Participate in emergency on-call schedule. Perform other duties as assigned. Qualifications Solid understanding of basic office networking, software installation, and computer setup. Ability to troubleshoot hardware (computers, phones, printers, office equipment). Strong problem-solving, interpersonal, and communication skills. Ability to document and write clearly for technical and non-technical audiences. Ability to meet deadlines and work independently. Exercise initiative, judgment, and decision-making within assigned responsibilities. Maintain confidentiality and data security. Follow verbal and written directions. Proficient with Microsoft Office (Word, Excel, Outlook); able to support and train end-users. Adherence to safety, regulatory, and confidentiality guidelines. Must pass background checks required for port and vessel access. Job Condition and Environment Duties are performed in a normal office environment while sitting at a desk. Occasional travel to vessel location and shipyards. May be required to travel both domestically and internationally for up to two weeks at one time. Expected Hours of Work Normal office hours are 8:00 a.m. to 5:00 p.m. Monday through Friday. May be required to travel both domestically and internationally for up to two weeks at one time. Company Overview Centerline Logistics is a leading provider of marine transportation services in the United States. Centerline Logistics operates on the United States West Coast (including Alaska and Hawaii), United States East Coast (including Puerto Rico), the United States Gulf Coast and the Mississippi River System. Services provided include the transportation and storage of petroleum products, tanker escort, ship assist, the transportation of general cargo and rescue towing. Centerline Logistics is the parent company of eight businesses specializing in marine services and a bulk liquids terminal business. Centerline Logistics provides accounting, administrative, human resources, safety and environmental services, and other support to the subsidiary companies. The Company offers Medical, Dental, Vision, Life and AD&D options to our employees and their eligible dependents after meeting Company requirements. 401(k) options, Disability Insurance, sick pay, vacation pay, 10 paid holidays per calendar year (subject to work schedule) and Healthcare and/or Dependent Care FSAs are also available to our employees after meeting Company requirements. All benefits information may be subject to change based on any current or updated benefit plan year changes and/or Collective Bargaining Agreements. We are an Equal Employment Opportunity and Drug Free Work place. Pre-employment drug testing is required. #J-18808-Ljbffr Centerline Logistics