Operations Supervisor

Job Title

Oversee the daily operations of the contact center team and ensure performance targets are met

Coach, mentor, and motivate teammates to consistently deliver excellent service

Monitor real-time performance metrics and step in proactively when support is needed

Conduct regular team huddles, one-on-ones, and performance check-ins

Identify gaps in processes or performance and implement practical, people-centered solutions

Escalate complex concerns appropriately and ensure swift, effective resolution

Collaborate with QA, HR, and leadership to align team performance with company goals

Submit accurate and timely reports on team performance, attendance, and key metrics

3+ years of experience in a supervisory or team lead role in a call center or BPO environment (Required)

A natural leader — you inspire people, not just manage them

Strong analytical mindset with the ability to read data and translate it into action

Excellent communicator — clear, direct, and always professional

Calm under pressure and decisive when it matters most

Highly organized with strong time management and follow-through

Experienced with contact center tools, CRMs, and workforce management systems

Flexible with shifting schedules and fully committed to remote work accountability

Full-time remote work with a complete WFH support program

Maxicare HMO + PhilHealth coverage

SIL, PTO, and a special birthday leave

Paid vacation leave

Zero-interest employee loan program

Performance bonuses and merit-based recognition

Monthly Gen Pow-Wows and team engagement events with prizes

Arvios Leadership Development Academy and workshop programs

Monthly 1-on-1 touchbase calls with your HR partner

Stable internet connection with at least 100 Mbps postpaid

Laptop/Computer Specs: (at least 16GB RAM and Intel i5 core processor equivalent or up)

Noise-Cancelling Headset

Dual Monitor is mandatory

Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup