Service Concierge - Receptionist

Job Opportunity at Fields Jaguar Land Rover of BelleviewFields Jaguar Land Rover of Belleview is seeking a positive team member to join our dynamic dealership to provide luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships.Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five, Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.Need to be flexible between the hours of Monday through Friday 7am to 6pm with occasional Saturdays as needed.ResponsibilitiesAnswer phones and direct consumer to the proper department and follow up in a timely mannerHandle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolutionReceives cash, check, and credit card payments from service and sales customers, records the amount received, and reconciles the cash drawer dailyOperate switchboard telephone systemCommunicate with callers in a professional, friendly, and efficient manner, striving to minimize the amount of time customers spend on holdAssist the managers with various clerical duties as neededBe friendly, professional, courteous, and efficient when working with all customers and employeesFamiliarize yourself with department structures & internal procedures for assisting customers efficientlyQualificationsExperience with Microsoft Office suite is a plusAvailable to work flexible hours on weeknights & weekendsAbility to communicate customers' interests, needs, and requests to management and sales personnelProfessional personal appearanceAcceptable motor vehicle driving record according to dealership guidelinesWhat We Offer - BenefitsMedical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services.PAY: $22.00 - $26.00 per hour DOE