Property Associate

Property Associate

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Property Associate at JLL, you will serve as the primary administrative point of contact for an Office property or portfolio. You will also provide accounting and financial support, maintain positive tenant relations and provide superior customer service. This entry-level position provides an outstanding opportunity to launch your career in commercial property management, where you'll work alongside experienced professionals who are committed to your growth and development.

Estimated total compensation for this position:

$25.00 - $32.00 per hour

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Expected Schedule: Monday - Friday 7:30 AM - 4 PM

What your day-to-day will look like:

• Provide direct administrative support to the General Manager, Assistant General Manager, Chief Engineer, and property teams, managing correspondence, scheduling, and coordination activities that keep operations flowing efficiently
• Manage all facets of Prism including work order processing, inspection programs, and the certificate of insurance portal, liaising with the Prism team to resolve issues and providing weekly open work order reports to the GM and AGM for review
• Ensure 100% compliance with certificate of insurance requirements for all tenants, contractors, vendors, and suppliers, documenting potential liability incidents and implementing enforcement procedures
• Conduct daily/weekly/monthly property inspections as assigned by the GM and AGM, monitoring the overall cleanliness and presentation of reception areas, lobbies, and building-managed amenities
• Daily walk throughs of common areas
• Oversee accounts payable processes including invoice coding and vendor W-9 collection, while supporting accounts receivable functions such as manual tenant billing
• Monitor and manage office supplies inventory, ensuring operational areas and kitchenettes are stocked daily or weekly to maintain seamless building functionality
• Develop and maintain critical property documentation including tenant handbooks, team handbooks, emergency response manuals, property website, contract tracker, etc.
• Coordinate the new tenant welcome and orientation program, creating positive first impressions and establishing strong relationships from day one
• Manage vendor contracts as assigned
• Manage property amenity spaces including conference rooms, fitness center, etc.
• Partner with onsite and local retailers and dining establishments to highlight promotions
• Assist TSR with tenant events and community engagement initiatives to enhance tenant experience
• Provide exceptional customer service to tenants by responding to inquiries, processing service requests, and coordinating resolution of maintenance issues in a timely manner
• Support property management team with administrative tasks including data entry, document preparation, and maintenance of property records and databases
• Complete quarterly Compliance Excellence Program for the property
• Provide backup support for front desk reception duties and general office operations as needed
• Support leasing operations by abstracting and tracking lease expirations/renewal options
• Update and maintain tenant directory and emergency contact information
• Update and maintain vendor contact information
• All other tasks which may be required to comply with Property Management Agreements, local ordinances, or as necessary to ensure property operations

On-site presence required Monday-Friday 7:30am-4pm

Required qualifications:

• Bachelor's degree in Business, Real Estate, Communications, or related field
• 1-2 years of work experience in an office environment, preferably in commercial real estate or property management
• 1-2 years of work experience in a customer service or customer-facing position
• Advanced written and verbal communication skills with the ability to speak effectively before small groups and interpret operating procedures, safety rules, and technical documentation
• Strong organizational abilities with proven capacity to manage multiple projects simultaneously under pressure while maintaining exceptional attention to detail
• Self-starter who can work efficiently both autonomously and as a collaborative team member, dealing effectively with coworkers and internal clients at all levels
• Ability to calculate financial figures including discounts, interest, proportions, and percentages related to tenant billing and budget tracking
• Proficient knowledge of Microsoft Office/Suite with capability to develop proficiency in property management software and technology platforms
• Flexibility to work occasional hours that may exceed standard business schedules when operational needs require
• Ability to comfortably handle change, make decisions without complete information, and navigate risk and uncertainty in dynamic environments
• Physical ability to sit for extended periods, stand, walk, reach, stoop, kneel, and lift a minimum of 35 pounds as needed for daily operations
• Positive attitude with eagerness to grow within the commercial real estate industry

Preferred qualifications:

• Previous experience in commercial management
• Familiarity with property management software systems such as Yardi

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site Des Moines, IA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Accepting applications on an ongoing basis until candidate identified.