Credit Union Back Office Operations Analyst III

Application Support Analyst

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

Do you have strong analytical skills, a passion for training others, and a desire to travel? If so, this could be the perfect next step in your career. Our Credit Union Core Implementation team is seeking an Application Support Analysta hands?on implementation specialist who partners directly with credit union leaders to configure, train, and launch their new core system.

In this project?based role, you'll guide credit unions through their conversion journey, traveling to client sites to set up system environments, deliver training, test functionality, and ensure a smooth transition to Symitar. You'll manage up to two projects at a time, working independently while still collaborating with a team of innovative, supportive peers. This role is essential to onboarding new credit unions and configuring key modules like Loans, Deposits, and ACH.

If you love problem?solving, empowering users, and making a real difference in how credit unions serve their members, we'd love to meet you.

This is a remote position, and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Louisville, KY; Charlotte, NC; Springfield, MO; or Monett, MO.

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.).

The salary range for this position is $59,750-$89,600 will be determined based on location and experience level.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

• Analyzes the customer's existing products/processes and consults with customer to map existing system to the JHA product.
• Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation.
• Oversees/performs system set-up for customer (i.e., parameter/default set-up, creates job files for processing, etc.). Ensures related business processes will run on software.
• Provides software support/guidance by answering questions on function, features and usage of software products. Support may be at the customer site or remote.
• Communicates the customer's needs/expectations with programmers, other team members, and team leader.
• Maintains effective communication with customer throughout entire project/case.
• Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.
• Prepares training materials and documentation for customers and internal users.
• Provides onsite training and testing during the conversion process.
• Provides training to less experienced peers.
• May perform other job duties as assigned.

What you'll need to have:

• At least four years of credit union experience in back?office operations.
• Excellent written and verbal communication skills, with the ability to explain complex information clearly.
• Strong ability to work both independently and collaboratively within a project team environment.
• Willingness to travel up to 30%, typically averaging one trip per month, with occasional months requiring additional travel depending on project phase.
• Ability to work extended hours while onsite, which may include evenings, weekends, and occasional holidays to support client implementation schedules.
• Proven experience managing project?based work, prioritizing tasks, and meeting deadlines.

What would be nice for you to have:

• Associate or bachelor's degree in a related field.
• Hands-on experience with Episys, including front?office and/or back?office functionality.
• Familiarity with Jack Henry products or comparable competitor systems, along with a strong understanding of core application functions.
• Ability to analyze and translate customer data and business processes into accurate configurations within the Jack Henry system.
• Experience training customers on software, with the ability to explain concepts clearly and adapt to different learning styles

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.

#INDNonTech