Senior Associate, IT Business Support

Job Title: Senior Associate, IT Business Support
Duration: 6 - 12 months strong potential for extension and/or conversion
Location: 32nd Floor, Google Sail Tower Austin, TX 78701

Position and Company Summary: The Executive IT Support Engineer is a senior-level, dedicated IT professional embedded within the Executive Services function. This role provides white-glove, proactive IT support exclusively to C-suite executives, senior leadership, and their executive assistants across Digital Realty's global footprint. Operating with a high degree of discretion and professionalism, the Executive IT Support Engineer anticipates and resolves technology needs before they impact business outcomes, enabling executive productivity at all times whether in the office, traveling, or in a high-stakes meeting environment.

This role collaborates closely with L2 and L3 IT teams, IT Engineering, and third-party vendors while maintaining a singular focus on executive satisfaction and technology excellence. The position demands exceptional judgment, communication skills, and the ability to operate autonomously in a fast-paced, executive environment.

Key Responsibilities: Directly supports C-suite and senior leadership productivity. The Executive IT Support Engineer resolves technology issues with urgency and minimal disruption, ensuring executives are fully operational at all times. Performance quality has a direct bearing on organizational leadership effectiveness and Digital Realty's external executive brand.

Qualifications:

Hard Skills

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 5+ years of experience in a technical IT support role, with at least 2 years supporting senior leadership or in a VIP/Executive IT capacity.
• Deep understanding of ITIL-aligned IT service operations: incident management, problem management, request fulfilment, access management, and asset management.
• Advanced proficiency in:
• Microsoft 365 (Teams, Outlook, SharePoint, OneDrive, OneNote)
• Active Directory and Azure Active Directory Administration
• Microsoft Intune, Windows Autopilot, and Windows Update for Business
• macOS administration and Apple MDM
• Video conferencing platforms: Microsoft Teams Rooms, Zoom Rooms, Cisco Webex
• Executive AV systems and boardroom technology
• Mobile Device Management (iOS, Android)
• Print and Multifunction Device Management
• VPN, network connectivity troubleshooting, and remote access solutions
• Experience with ITSM platforms, preferably ServiceNow.
• Asset management expertise maintaining inventory, tracking status, and managing refresh cycles for executive devices and peripherals.
• Scripting knowledge (e.g., PowerShell) for automation and configuration tasks is a plus.

Soft Skills

• Exceptional executive presence, professionalism, and discretion comfortable operating at the C-suite level.
• Outstanding verbal and written communication skills in English; ability to translate complex technical matters into clear, accessible language for non-technical audiences.
• Strong customer-service orientation with a proactive, anticipatory approach to executive needs.
• Excellent problem-solving skills with the ability to remain calm and effective under pressure in high-stakes situations.
• High attention to detail and a hands-on mentality.
• Resilience and adaptability in a dynamic, fast-paced global environment.
• Strong sense of priorities, planning, and time management.
• Collaboration and teamwork skills able to work effectively across IT teams, business units, and geographies.
• Good relational skills and the ability to build trusted relationships with senior stakeholders.

Must Have:

Apple Products
Conference Room Systems
Exellent Communication skills (executive level)



Nice to Have:

Cloud adminitration skills: (Azure, Exchange, Intune)

About TekNinjas

TekNinjas is a global IT staffing partner placing skilled professionals with leading enterprises and system integrators across the US, Canada, UK, India, and the EU. We focus on the right fit - not just the fast fill - and stay engaged with our consultants well beyond the start date.

We're the right partners in your success.

TekNinjas is an Equal Opportunity Employer.