Protective Security Officer (PSO) - Austin, TX

Summary Protective Security Officers will provide a variety of security services for the Federal Protective Service contract. Essential Duties and Responsibilities Protect personnel and property in a professional manner. Meet and deal tactfully and politely with general public and visitors. Effectively and efficiently screen and process visitors. Identify, report, delay, or detain persons who violate rules and regulations. Conduct internal and external roving foot patrols. Traffic control. Ability to maintain excellent detection rate on x‑ray machine. Detect and respond to alarms and emergencies. Secure entrances and exits during emergencies. Control keys and lock combinations. Communicate and remain accessible via two‑way radio or company issued cellular phone. Understand and comply with all requirements defined within company documents to include Post and General Orders, plans, policies, and procedures. Observe and report all offenses/incidents. Complete all reports and paperwork as required. Provide first aid, CPR, and assist during emergencies as necessary. Must be able to wear protective body armor as a part of the duty uniforms. Maintain mandated training requirements in accordance with company guidance. Maintain physical fitness, agility requirements, and weapons qualifications. Ensure safety requirements compliance and safe work practices. Support safety programs. Participate in Quality and Process improvement programs. Perform other duties as assigned. Regular, in‑person attendance is required. Supervisory Responsibilities This position has no supervisory responsibilities. Competency Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem‑solving situations; uses reason even when dealing with emotional topics. Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things. Oral Communication – Speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings. Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed. Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity, promotes a harassment‑free environment; builds a diverse workforce. Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values. Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity. Judgement – Displays willingness to make decisions; exhibits sound and accurate judgement; supports and explains reasoning for decisions; includes appropriate people in decision‑making process; makes timely decisions. Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly. Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events; adapts to new product introduction, emergent business needs, and business evolution. Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan; goal and detail oriented. Initiative – Volunteers readily; undertakes self‑development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed. Minimum Qualifications High school diploma or general education degree (GED). A minimum of two (2) years of armed security or one (1) year of law enforcement experience in a full‑duty status with a full‑service police department in a municipality, state, or federal law enforcement department within the U.S., and has resigned or retired in good standing; or A minimum of two (2) years of honorable service as a member or any U.S. Armed Forces (Army, Air Force, Navy, Marines, Coast Guard) component. Fluently speak, read, comprehend English, and be able to compose written reports in English. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos using the English language. Ability to read and interpret documents such as safety rules, operating policies, maintenance instructions, and procedure manuals. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Reasoning Ability Ability to apply common sense understanding to carry out simple one or two‑step instructions. Ability to deal with problems, involving several concrete variables in standardized situations. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills Some posts may require an individual to have knowledge of internet programs, Word Processing software and other software as required. Certificates, Licenses, Registrations Current/valid state driver's license. Other Qualifications Must be at least 21 years of age; must be a United States citizen or a Lawful Permanent Resident who is currently a member of, or who possesses a verifiable honorable discharge from, any component of the United States Armed Forces (Army, Air Force, Navy, Marines, Coast Guard); a Social Security Card issued by the Social Security Administration, which bears the individual's name and social security number is required. Must meet medical standards as specified by the contract. Physical Demands While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, ability to adjust focus and ability to see and distinguish basic colors. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Other Tasks This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Equal Opportunity Employer Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. EOE / AAP Employer / Minorities / Females / Vet / Disabled. VEVRAA Federal Contractor. #J-18808-Ljbffr