Knowledge Commons Coordinator

Knowledge Commons Coordinator Job Summary Oversees public service operations at the Knowledge Commons,ensuring high-quality patron service and technology lendingsupport. Assists the Knowledge Commons manager on the training,development, and supervision of department employees to deliverconsistent, customer-focused support across all service channels,including in-person interactions, email, telephone, and writtencommunications. Serves as the initial point of contact for Answer U, listening tostudent concerns, assessing needs, gathering essential intakeinformation, and providing warm referrals to Answer U Generalistswhen issues require more comprehensive support. Provides guidance and support to part-time staff in information,reference, and referral services, while resolving complex patroninquiries and service issues. Promotes a welcoming and professionalservice environment, including the effective mediation of userconflicts and resolution or escalation of patron and facilityconcerns as appropriate. This position may also support University students and employeeswith device and remote support. This position is required to work on campus full-time.Telecommuting will only be authorized for occasional/exceptionalcircumstances. We seek qualified applicants who bring perspectives and experiencesthat will enrich and strengthen our organization and enhance ourcommitment to access and belonging. We welcome applications fromcandidates of all backgrounds, including those who may not havefollowed a traditional educational or professional path. This position is not eligible for work visa sponsorship. Responsibilities Provide technology and reference assistance Provide computer OS and network assistance for circulatinglibrary technology. Provide basic to advanced software support Provide directional information and assist patrons in usingresources including Usearch and other library databases. Helppatrons locate library resources online and in physicalcollections. Make effective patron referrals to other library personnel asneeded. Respond to questions referred from the desk, by phone, e-mail,or e-ticket. Coordinate technology services Fill online requests for equipment pickup and home delivery andfor poster printing. Maintain circulation technology collection and addresscirculation issues. Work with IT to address system issues and enhanceservices. Work with library circulation departments to addresscirculation issues and enhance services. Report on service usage and statistics. Plan and implement new services. Revise services and workflowsas needed. Update technology services information on website asneeded. Support Answer U and Campus Referrals Provide wayfinding and basic guidance on campus services andresources within tiers 1 and 2 of Answer U. Identify student needs during in-person, phone, or onlineinquiries by listening to concerns and determining when deepersupport is required. Triage a wide range of student concerns, including academicissues, financial or basic needs challenges, accommodation support,and adjustment concerns. Engage students in supportive, solution-focused conversationsto clarify needs and next steps. Make warm, well-informed referrals to Answer U Generalists,Dean of Students case managers, or other appropriate campusoffices. Support campus technology services and refer advanced issues tocampus IT departments as needed. Ensure students understand what will happen next and feelsupported, heard, and respected throughout the interaction. Supervise part-time staff Supervise student desk staff and shift supervisors and provideongoing training related to technology, reference, policies, andprocedures. Assist with hiring and onboarding new student employees. Address staff and service issues. Minimum Qualifications Requires Bachelor's degree in related field and 3-5 years ofprogressively more responsible experience with coordinatingexperience in a library, cultural heritage institution, or similarsetting, or equivalency (one year of education can be substitutedfor two years of related work experience). Directly relatedexperience working with the types of technologies, collections, andresources used in the specified area of library servicepreferred. Preferences Experience with customer service and working in a team environment,preferably in a technology and/or academic environment. Experiencewith Windows and Mac operating systems, basic hardware, varioussoftware applications, and troubleshooting technical issues.Approachable with excellent communication skills to workeffectively with students, staff, faculty, and other library users.Supervisory experience. Good organization skills and ability tolearn new systems. Special Instructions All applications received by October 14, 2026 will receivefull consideration. This is a local recruitment. Out of area candidates will beresponsible for travel costs for final in-person interviews and formoving costs, if selected. The candidate will also need to beavailable to travel to Salt Lake City within 5-7 days of notice forfinal in-person interviews. Required documents to upload: Resume List of 3 Professional References Optional documents to upload: Cover Letter Requisition Number: PRN46386B Full Time or Part Time? Full Time Work Schedule Summary: Monday – Friday between 8:00 am –6:00 pm Department: 00790 - Marriott Library - Operations Location: Campus Pay Rate Range: $56,000 - $60,000 Close Date: 12/01/2026 Open Until Filled: #J-18808-Ljbffr Utah