Customer Service Representative

Customer Service I

The Associate will be responsible for maintaining accurate patient records and verifying account details, product information, and related documentation.
This role involves clear communication with support teams and customers regarding prescription revision requests and the receiving and processing of new referrals for out-of-warranty medical equipment.

Key Responsibilities:

Maintain and update patient records and verify account and product information.
Communicate prescription revision requests to clinic support teams.
Receive and process new referrals for out-of-warranty equipment.
Facilitate equipment replacements and coordinate customer returns in compliance with applicable regulations, policies, and procedures.
Schedule annual preventative maintenance appointments for patients.
Ensure all activities adhere to established guidelines for handling medical device equipment.
Coordinate customer returns and replacements, ensuring compliance with current standards and protocols.

Education :
High School Diploma or GED required.

Experience :
Minimum of 1 year of customer service experience required ; 2-3 years of call center experience preferred .

Preferred Education :
Associate degree or equivalent work history.

Skills :
Excellent verbal and written communication skills along with high attention to detail
Strong computer proficiency, including Microsoft Office and the ability to navigate multiple systems and websites.
Demonstrated ability to use sound judgment and problem-solving skills.
Ability to meet and maintain departmental KPIs.
Language : Spanish-speaking candidates preferred but not required.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status