Client Services Associate

divh2Client Services Associate/h2pInvestortools has been a leader in fixed-income technology for over four decades, supporting institutional investors with portfolio management and credit analysis software systems. Our platform is trusted by hundreds of financial institutions, including SMA managers, fund managers, broker-dealers, and other market participants, to manage over $1 trillion in assets. Were committed to creative problem-solving, excellent service, and a collaborative culture rooted in strong values, offering you the opportunity to grow your skills and shape your career./ppAs a Client Services Associate, youll immerse yourself in the world of fixed-income investing and develop a deep understanding of how our clients operate. Youll study their business models, workflows, and strategic objectives so you can become a trusted partner who anticipates needs rather than simply reacts to them. As you master our suite of highly specialized software tools, youll help clients integrate them into their daily processes, coordinate with their technology and infrastructure teams, and deliver tailored training that empowers users to work more efficiently and confidently. Every interaction will be an opportunity to demonstrate exceptional service, build loyalty, and strengthen long-term relationships./ppYoull take ownership of complex client challenges, working collaboratively with internal teams to clarify ambiguous issues, uncover root causes, and deliver thoughtful, targeted solutions. Your ability to problem-solve with empathy and precision will make you an internal advocate for your clients and a key contributor to team and departmental goals. Along the way, youll develop strong cross-functional partnerships, navigate complex technical and operational environments, and occasionally travel to major financial centers across the U.S. to deepen relationships and deliver high-impact support./ppResponsibilities/pulliLearn about and master the world of fixed income investments./liliStudy Investortools clients to understand their unique business operations and operating models in order to become a valuable partner to them./liliEngage with clients in a way that inspires trust and the opportunity to build a deep relationship, by being timely and efficient in resolving client needs./liliRecognize and assess underlying client needs, providing targeted solutions that address core problems./liliPossess a strong passion for problem solving and client service, connecting with our clients through all channels of communication./liliCoordinate with our clients technology and infrastructure teams for product deployment, including integrating our software into clients other systems and business processes./liliProvide tailored training to our client users on how to integrate our software products into their daily workflow./liliDisplay ownership to resolve complex client issues and act as an internal champion for your client./liliNavigate sometimes ambiguous client issues by working collaboratively with the client and internal partners to clarify problems and develop efficient solutions./liliBuild collaborative relationships with team members to contribute towards attaining individual, team, and department objectives./liliOccasional travel to financial centers throughout the United States./li/ulpWhat Were Looking For/pulliBachelors degree in Technology, Science, Business, Finance, Economics, Math, Engineering, or similar fields./lili4 7 years of professional experience in positions where analytical thinking, client interaction, and technical problem-solving are core parts of the role./liliDesire to learn and support a robust software suite./liliEagerness to study and master the complex municipal and corporate bond market./liliStrong demonstrated analytical and problem-solving skills./liliAbility to work well under pressure, manage projects, and meet deadlines while maintaining high-quality results./liliAble to work collaboratively across disciplines with excellent communication, organizational, and collaborative skills./liliExemplary interpersonal skills./liliEligible to work in the U.S. without visa sponsorship./li/ulpWhy Investortools?/ppAt Investortools, you will have the opportunity to partner with some of the largest and most respected financial firms in the world. You will work primarily with professionals in investment management, such as portfolio managers, credit analysts, and traders, to deliver solutions that have an impact./ppWe are a family-owned company built on Christian principles that takes a long-term perspective in service to our clients. We value a healthy work life balance and foster a culture of mutual respect, high ethical standards, and true collaboration./ppWhat we offer/pulliCompetitive Compensation: Estimated starting salary range for this exempt position is $70k - $90k annually based on experience and knowledge shown in the interview process./liliGenerous Time Off: 17 days of PTO per year, plus 10 paid holidays./liliComprehensive Health Coverage: Medical, dental, and vision insurance with multiple deductible options and employer contributions./liliHealth Savings Account (HSA): Company-funded HSA plans, based on coverage level and IRS contribution limits./liliFinancial Security: Company-paid life insurance and both short- and long-term disability insurance./liliOptional Coverage: Voluntary accident and critical illness insurance available./liliSupportive Programs: Employee Assistance Program and wellness initiatives to support your well-being./liliRetirement Savings: 401(k) retirement plan with company match./liliPerks: Enjoy daily lunch provided on-site./li/ulpAt Investortools, your contributions truly matter. The work is challenging, engaging, and meaningful. Apply now and lets talk about what we can accomplish together./p/div