Service Engineer

[About the Role]
Join a dynamic team as a Service Engineer specializing in Dell PowerEdge and enterprise server hardware. Based in Warren, OH, you ll play a pivotal role in supporting critical data center and customer environments. This is a contract opportunity ideal for hands-on technical professionals looking to elevate their career in AI and cutting-edge server technology.

[Responsibilities]

- Deliver on-site technical support for Dell PowerEdge and other enterprise servers to ensure minimal customer downtime
- Diagnose, repair, and replace hardware components including memory, CPUs, drives, power supplies, RAID, NICs, GPUs, and motherboards
- Perform rack-and-stack, cabling, server installation, hardware swaps, and configuration
- Troubleshoot server hardware, firmware, BIOS, and work with Linux or similar operating systems
- Execute firmware and BIOS updates and utilize iDRAC or similar management platforms
- Accurately document service activities, troubleshooting steps, and resolutions
- Communicate clearly with customers and technical teams, providing status updates and solutions
- Escalate complex technical issues promptly and appropriately
- Participate in on-call rotations and travel as needed to customer sites

[Required Skills and Experience]

- Minimum 3 years hands-on experience with enterprise servers or data center hardware
- Proven expertise installing, diagnosing, repairing, and replacing server components
- Proficient with rack-mounted servers, hardware diagnostics, and server management tools
- Familiar with Linux environments and structured troubleshooting methodologies
- Strong communication skills for customer interaction and technical collaboration
- Able to lift up to 50 lbs and work flexible/on-call schedules

[Preferred Skills]

- Experience with Dell PowerEdge servers
- Dell or equivalent enterprise hardware certifications
- Familiarity with iDRAC, iLO, or comparable platforms
- Background in GPU/AI server infrastructure and data center operations
- Degree in IT, Computer Science, or a related field

[Benefits]

- Exposure to advanced enterprise and AI hardware in a high-impact environment
- Opportunities for professional growth with access to leading technologies and certifications
- Collaborative, supportive team culture with direct customer engagement
- Competitive contract compensation and potential for extended assignments

[How to Apply]
Ready to take your technical career to the next level? Submit your resume today to join a forward-thinking team driving innovation in enterprise server solutions.

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