Houseperson / Linen

Houseperson / LinenThe George - College Station, TX 77840OverviewPosition Type Full Time Travel Percentage NoneDescriptionHouseperson/RunnerAre you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!Come be a part of an AWARD-WINNING TEAM.Our hotels are unique and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels are created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.Status: Non-Exempt Reports to: Executive HousekeeperJob SummaryEnsure team members have the supplies, linens, and equipment needed to maintain guest rooms and public areas to hotel standards. Assist with the delivery of linens and amenities, respond to housekeeping requests, maintain storage areas, and help ensure the cleanliness and organization of back-of-house and public spaces.Essential Duties & FunctionsDeliver clean linens, towels, amenities, and supplies to housekeeping closets and work areas throughout the hotel.Respond promptly to requests from Room Attendants, Supervisors, and management for supplies, equipment, and guest items.Collect and transport soiled linens, trash, and recycling from guest floors to designated areas.Maintain cleanliness, organization, and proper stock levels in housekeeping closets, storage rooms, and linen areas.Assist with the setup and breakdown of rollaway beds, cribs, and other guest-requested items.Deliver guest amenities and fulfill special guest requests in a timely and courteous manner.Respond promptly to guest requests and assist with special cleaning needs as assignedOperate cleaning equipment safely and efficiently, ensuring all equipment is maintained in proper working conditionKeep storage closets, housekeeping carts, and work areas clean, organized and properly stockedPhysical RequirementsStanding/Walking: Frequently. Standing/Walking up to 8 hours a dayCrouching (Bend at knees) : Frequently. While cleaning public areas.Stooping (Bend at waist) : Frequently. While cleaning public areas, picking up trash.Twisting (Knees/waist/Neck): Frequently. Loading and unloading linen.Climbing Ladder: Occasionally. Climbing to the top shelves in linen rooms and accessing attic storage areas.Reaching (Overhead/extension): Frequently. Linen shelvesHandling/Grasping : Frequently. Handling linen, trash, and guest cleaning supplies.Pushing/Pulling : Average weight frequently 50 lbs.Lifting/Carrying : Average weight frequently 20 lbs.Working EnvironmentInterior: To include guest rooms, public areas, lobby, laundry room and housekeeping areas, meeting space, storage closets; variety of surfaces/ textures.Exterior: Exposure to variety of elements based on weather conditions (heat/cold/rain/wind/ice)QualificationsBasicsMaintain cleanliness and organization in all work areasDisplay courteous behavior with guests and team membersReport any unsafe conditions immediatelyEnsure hotel equipment is in proper working conditionAttend required meetingsFollow company policies and proceduresPerform any additional duties as assigned by the supervisorFollow company dress codeComplete all company training materials by the deadlineCandidate ProfileHotel Operations or Customer Service preferredCommunicate effectively with othersWorks productively with a teamEffective multitasking skillsComposure and patience under pressureSkilled in working with multiple computer programs- Must be comfortable using devices to communicate with team members and to complete checklists daily (i.e. Alice system.)