IT Hardware Fulfillment Technician

Job Description

Job Description

WHY WE EXIST:
At ER2 , we desire to grow a sustainable company that provides opportunity for individuals to continuously improve and grow. 

WHAT WE DO:
We partner with organizations to manage their technology needs from start to finish—from purchasing and deploying new devices to tracking equipment and responsibly disposing of outdated technology.

When technology can be refurbished, our sister company, Revive IT, helps give it a second life through testing, refurbishment, and resale. We also donate refurbished devices to under-resourced communities, helping bridge the digital divide while keeping usable technology out of landfills and creating a lasting positive impact beyond our business.

Our mission is to grow a sustainable company that provides opportunities for individuals to continuously improve; our vision is to empower uniqueness. Our core values are: Constantly Improving, Acting in Humility, Living a Life of Servanthood, and Relentlessly Pursuing Excellence.

THE OPPORTUNITY:

We are looking for someone who loves computers and electronics, and who wants to be a part of a fun, hard working team! Our Order Fulfillment Technician team members are responsible for identifying, evaluating, troubleshooting, testing, and repairing desktops & laptops while completing incoming orders.

• Schedule: Monday - Friday, 8:00am-5:00pm with a one hour lunch break 
• Supervision: This position reports to the Fulfillment Team Lead
• Compensation: $20.00/Hourly
  
• Location: Mesa, AZ | In-Office
  

THE PERFECT FIT:

We’re not looking for someone who’s half-invested. Our team is growing FAST and we want you to grow with us. The right candidate will be looking to contribute for the long haul.

KEY SKILLS:

• Strong attention to detail and quality control skills
• Ability to work efficiently in a fast-paced environment
• Excellent problem-solving and troubleshooting abilities
• Strong teamwork and communication skills
• Flexibility to adapt to changing priorities
• Commitment to continuous improvement and excellence

THE DAY TO DAY:

• Process orders promptly while maintaining high-quality standards
• Collaborate with production teams to complete equipment testing and support timely order delivery
• Conduct standardized testing on unprocessed equipment
• Repair or replace defective parts and retest devices
• Prioritize direct shipping orders, including cleaning and vinyl application
• Utilize packaging equipment to create boxes and palletize products
• Fulfill customer-specific orders while minimizing defects
• Maintain focus on exceeding customer expectations and work quality
• Perform quality checks throughout the fulfillment process
• Support and train team members as needed
• Adapt to changing priorities and communicate with Team Leaders
• Identify and address issues or obstacles faced by the team
• Maintain professional communication across various platforms
• Perform daily 3S (sort, sweep, standardize) tasks to keep the department clean

THE VITALS:

• 1-2 yrs computer repair experience preferred
• Have the ability to problem solve
• Be able to work with little to no supervision
• Be dependable
• Have great attention to detail
• Have a desire to work in an ever-changing environment
• Willingness and capability to flex and work in other departments when needed

PHYSICAL REQUIREMENTS:

• The ability to lift, push, pull, or carry heavy objects as needed 50+ lbs
• Ability to work and look at a computer screen for extended hours per day
• The ability to stand in one place for extended periods of time without fatiguing
• Ability to work in a climate-controlled warehouse environment with some temperature fluctuations, moderate noise, and a fast-paced, busy atmosphere.

OTHER REQUIREMENTS:

• The ability to speak/read English fluently
• Legally authorized to work in the United States
• The ability to pass a drug test
• The ability to pass a background screening with no prior convictions related to theft or cybercriminal activity
• The ability to perform all work related duties free from any type of impairment
  

WHY YOU'LL LOVE WORKING AT ER2:

• Full Comprehensive Benefits Package: Including medical, dental, vision, life insurance and many other supplemental coverages.
• 401(k) with company match (after just 90 days of employment!)
• Paid Time Off & Paid Holidays
• Competitive compensation
• Team-First Culture! No task is beneath anyone. We all pitch in where needed—even our CEO helps clean and restock bathrooms!
• Professional & Personal Growth and Development Opportunities
• Have a voice and make an impact! We empower our teammates to take ownership, think creatively, and drive meaningful improvements across the company.
  

BEFORE YOU APPLY:

Please be sure to check out our careers page at which explains our full hiring process so that you know what to expect! (Spoiler Alert: The next step is a one-way video interview!)  

AFTER YOU APPLY:

Please be sure to add View email address on ziprecruiter.com to your email contact list so you don't miss any communication from us! (Or else it could sit in your spam!) 

ER2 is proud to be an equal opportunity employer. We are a diverse group of individuals from all walks of life with the unified desire to Empower Uniqueness and make a difference. All employment is decided on the basis of qualifications, merit, and business need. If you need assistance or an accommodation due to a disability, you may contact us at View email address on ziprecruiter.com

Disclaimer: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.

Privacy Disclaimer: As part of your job application, we collect and process certain personal information about you. This information may include your contact details, work history, education, references, and other information relevant to assessing your qualifications. We collect this information solely for recruitment, hiring, and employment-related purposes. We do not sell your personal information.