Membership and Pro Shop Associate

Job Description

Job Description

Apple Mountain Country Club is seeking an enthusiastic, customer-focused, and sales-oriented Membership & Pro Shop Associate to serve as one of the primary ambassadors for our members and guests. This position combines front desk operations, membership sales, guest services, retail sales, and member engagement to help create an exceptional country club experience.

The ideal candidate is personable, organized, sales-driven, and passionate about hospitality, golf, and building lasting relationships with members and guests.

Position Responsibilities

Member & Guest Services

• Welcome members and guests upon arrival and provide exceptional customer service
• Manage daily member and guest check-ins
• Answer phones, emails, and inquiries promptly and professionally
• Assist members with reservations, tee times, events, and club activities
• Resolve member concerns and escalate issues when necessary
• Maintain a welcoming and professional front desk environment

Membership Sales & Growth

• Conduct tours of the club and facilities for prospective members
• Present membership options, benefits, and club offerings
• Follow up with membership leads, prospects, and waitlist candidates
• Maintain membership databases and prospect tracking systems
• Assist in achieving membership growth and retention goals
• Promote club events and programs to prospective and existing members

Member Relations & Retention

• Build strong relationships with members and guests
• Support member onboarding and orientation programs
• Gather member feedback and identify opportunities to improve the member experience
• Assist with member appreciation events and engagement initiatives
• Help drive membership satisfaction, retention, and referrals

Pro Shop & Retail Operations

• Assist members and guests with merchandise purchases
• Operate POS systems and process retail transactions accurately
• Maintain inventory displays and merchandise presentation
• Assist with inventory counts, receiving, and restocking merchandise
• Promote club merchandise and special retail offerings
• Maintain cleanliness and organization throughout the Pro Shop

Qualifications

• 1-2 years of experience in hospitality, retail sales, customer service, membership sales, golf operations, country clubs, hotels, or related industries
• Strong communication and interpersonal skills
• Comfortable conducting tours and speaking with prospective members
• Sales-oriented mindset with the ability to build relationships and close membership opportunities
• Professional appearance and positive attitude
• Strong organizational and multitasking skills
• Experience with POS systems (Like Toast), CRM software, or membership management software preferred
• Golf or country club experience is a plus but not required

Schedule Requirements

• Full-Time and Part-Time opportunities available
• Must be available to work:
  • Weekends
  • Holidays
  • Some evenings
  • Club events and tournaments
• Flexible scheduling based on business needs

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift up to 25 pounds
• Ability to work both indoors and outdoors during member events and tours

Compensation & Benefits

• Competitive hourly pay 
• Paid time off
• Employee discounts
• Advancement opportunities within the club
• Employee golf and recreational privileges (where applicable)

At Apple Mountain Country Club, we are creating a premier member experience built around golf, recreation, dining, and community. This role is perfect for someone who enjoys hospitality, relationship-building, sales, and creating memorable experiences for members and guests.

Company Description

At Apple Mountain Country Club, we are creating a premier member experience built around golf, recreation, dining, and community. This role is perfect for someone who enjoys hospitality, relationship-building, sales, and creating memorable experiences for members and guests.