Guest Service Agent

Guest Service Agent

It is the intent of the Avi Resort and Casino, a wholly owned subsidiary of the Fort Mojave Indian Tribe, to abide by applicable Federal Equal Employment Opportunity laws consistent with Indian Preference Laws and in conformity with the Fort Mojave Tribal Employment Rights and Ordinances. All applicants are considered on the basis of their ability to do the job without regard to individual race, religion, color, sex, age, national origin, political affiliation or physical, mental or emotional disabilities or veteran status. All statements contained herein are true to the best of my knowledge. I understand that misrepresentation, omission of facts or falsification of the application will render the application void, or if hired, may result in immediate termination of employment.

Summary: Provide check-in, check-out, and reservation service to all guests and callers.

Essential Functions and Responsibilities:

• Provide check-in, check-out, and reservation service to all guests and callers.
• Answer all telephones at Front Desk and route calls and/or provide assistance and information to all callers.
• Process cash and credit card transactions.
• Promote the hotel/casino and all of its services and facilities.
• Check Bus Groups in and make keys as needed
• Provide outstanding customer service in a timely manner to both guests and fellow team members.
• Performs other duties as assigned

Position Requirements:

• Prior Front Desk experience preferred
• Knowledge of Microsoft Office Suite (all software components), payroll, and hotel information systems (LMS)
• The primary language spoken is English; ability to read, write, understand and speak English.
• Strong interpersonal skills
• Must be at least 16 years of age
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Physical Requirements:

• Frequently required to stand for long periods
• Use hands to hold tools utilized for position
• Reach with hands and arms
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• Occasionally required to lift up to 25 pounds

Potential Work Environment Conditions:

The work environment is characterized as a hotel/casino setting requiring multi-tasking, where computers and standard office equipment will be supplied and used as a part of the job. The noise level in the work environment is usually moderate to loud requiring service to guests who may be smoking and/or drinking alcohol. The work environment is a smoking environment in the building.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

Number of Openings: 1

Position Status: Non-Exempt

Open Date: 10/5/2026

EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.